DYSUN INTERNATIONAL
Our Need:
Dysun International is looking for a full-time Sales Support Assistant to join our team at our Oakville, Ontario Head Office.
This is a key support role working closely with our sales team, customers, sourcing, product development, design, and logistics teams. The successful candidate will help keep customer projects, quotations, samples, orders, and sales programs moving efficiently from initial request through completion.
We are looking for a highly organized, proactive, detail-oriented, and customer-focused individual who can manage multiple priorities and take ownership of follow-up.
Location:
Oakville, Ontario, Dysun International Head Office
This is an in-office position, Monday to Friday.
What You Will Do:
- Provide day-to-day administrative and sales support to the Dysun sales team.
- Respond to customer and team inquiries promptly, directing questions to the appropriate team member when required.
- Proactively follow up on open quotations, projects, samples, approvals, orders, and other outstanding items.
- Maintain awareness of customer programs, seasonal opportunities, product requirements, and important timelines.
- Ensure customers receive current product catalogs, product information, presentations, and sales materials as appropriate.
- Monitor customer sample requests and track samples from request through shipment and customer receipt, ensuring timelines are met.
- Coordinate with sourcing, merchandising, design, production, and logistics to keep customer projects on schedule.
- Prepare and distribute quotations, product information, samples, presentations, and other sales materials.
- Assist sales team with customer meetings, presentations, follow-up, and project coordination.
- Maintain accurate project and customer records.
- Assist where needed in coordination from purchase order through production and shipment delivery.
- Clearly communicate customer requirements and project details to internal teams.
- Monitor production and shipping milestones and bring any potential delays or issues to the attention of the sales team.
- Support trade shows, customer meetings, product sample preparation, catalogs, and other sales initiatives.
- Identify opportunities to reconnect with customers based on previous quotations, samples, programs, and product discussions.
- Assist with sales administration, reporting, and other duties as assigned.
What Success Looks Like:
The Sales Support Assistant will be an important organizational link between the sales team and internal departments.
Success in this role means:
- Customer requests are followed up on promptly.
- Quotations, samples, and projects continue moving forward.
- Customers are kept informed about relevant Dysun products and programs.
- Samples are tracked and delivered within expected timelines.
- Sales team have the information and materials they need.
- Customer requirements are accurately communicated internally.
- Deadlines and commitments are consistently managed.
- Issues are identified early and brought forward with solutions.
- Communication is clear, professional, and accurate.
Your role is to keep the sales process organized, responsive, and moving forward.
Requirements:
- 2+ years of customer service, sales support, sales administration, or related experience is an asset.
- Experience in the horticultural, manufacturing, wholesale, retail, or related industries is an asset.
- Excellent written and verbal communication skills.
- Strong customer service skills with a professional and helpful approach.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
- Strong follow-up skills and the ability to take initiative without constant direction.
- Comfortable working with customers, salespeople, and multiple internal departments.
- Proficiency in Microsoft Office, particularly Outlook and Excel, with the ability to learn new software and systems.
- Ability to understand product information, customer requirements, quotations, and order details.
- Strong problem-solving skills and good judgment when identifying issues that require attention.
- Ability to work independently while contributing effectively as part of a team.
- Positive, professional, approachable, and dependable.
- Coachable, disciplined, organized, and accountable.
- Willingness to learn Dysun's products, customers, and markets.
- High school diploma required; additional education in business, sales, marketing, or a related field is an asset.
The Person We Are Looking For:
We are looking for someone who is naturally proactive, organized, and accountable.
You are the type of person who:
- Takes ownership rather than waiting to be asked.
- Follows up and closes the loop.
- Notices when something is falling behind and takes action.
- Pays close attention to details.
- Can manage multiple priorities without losing track of commitments.
- Communicates clearly and professionally.
- Enjoys supporting a team and helping others succeed.
- Is comfortable working in a fast-paced, growing business.
- Understands that great customer service means doing what you say you will do, when you say you will do it.
Compensation
Dysun International offers a competitive salary based on experience and qualifications, along with the opportunity to grow within a dynamic and expanding company.
Our Team
This is an exciting time for Dysun International. We are growing our business, expanding our product capabilities, and strengthening our customer relationships across North America.
Our team is entrepreneurial, collaborative, and focused on developing preferred partnerships and delivering excellent customer service. We value accountability, communication, innovation, teamwork, customer service, and continuous improvement.
If you are an organized, energetic, customer-focused individual who enjoys supporting a sales team, keeping projects moving, and taking ownership of your work, we would like to hear from you.
Pay: $35,200.00-$79,871.02 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
