Job Title/Titre d'emploi
Deskside Support Analyst - Onsite
Vacancy No / Numéro de poste vacant
VN9333
Company Name/Nom de l'entreprise
Compugen Inc
Work Location
Halifax, NS
Pay Range / Rémunération
Base Compensation: $50000-$65000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $50000-$65000 Annually (range is inclusive of variable compensation if applicable)
Job Details/Détails du poste
- Troubleshoot and resolve issues across Windows 10/11, Microsoft 365, and core workplace applications (Outlook, Teams, OneDrive, browsers).
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Perform user and access administration, including shared drives, printers, and collaboration permissions, while supporting secure access requirements.
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Support endpoint management activities, including Intune-related application, policy, and device compliance troubleshooting.
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Deliver hardware and peripheral support (laptops/desktops, docks, monitors, printers), including basic diagnostics and coordination of OEM repairs.
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Execute IMAC activities (installs, moves, adds, changes), including workstation setups, desk moves, refreshes, and device swaps.
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Manage the full ticket lifecycle, ensuring accurate documentation, categorization, timely updates, appropriate escalation, and clean closure.
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Maintain parts inventory and deployment logistics, including device staging, secure handoff, returns, and coordination with central teams.
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Provide white‑glove/VIP support with professionalism and clear communication, adhering to security, safety, and regulatory requirements.
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Support occasional overtime for priority incidents and move events, as required.
Skills & Qualifications:
- Technical Diploma or University degree in Computer Science or a related field.
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A+ Certification required; ITIL v3/v4 certification preferred.
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Minimum 3 years of enterprise deskside/end‑user support experience.
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Strong knowledge of Windows 10/11, Microsoft 365, and common enterprise browsers.
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Proven troubleshooting skills across hardware, software, and network connectivity.
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Working knowledge of Intune and endpoint management concepts.
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Experience using ITSM/ticketing tools (e.g., ServiceNow, Cherwell) with strong ticket hygiene and customer communication.
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Familiarity with asset management practices, including tagging, lifecycle tracking, inventory control, and accurate CI/asset updates.
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Basic experience with PowerShell scripting for troubleshooting or automation.
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Experience supporting users via remote support tools (e.g., LogMeIn Rescue or equivalent).
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Excellent written and verbal communication skills with a customer‑first mindset.
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Strong time management, ability to prioritize in a high‑volume, multi‑site environment, and comfort working independently or as part of a team.
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Ability to follow established processes and procedures consistently and accurately.
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Comfortable working in a regulated environment with strict security, privacy, and compliance requirements.
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Ability to successfully complete pre‑employment screening aligned with client and role requirements.
What Compugen Offers You:
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
