About the Role
It's s a custom window treatment company (blinds, curtains, sheers, motorized systems) based in the Greater Toronto Area. We’re looking for someone to manage our incoming leads and make sure every single one gets a fast, friendly response.
This is not cold calling. Every person you contact has already shown interest — they filled out a form, sent a DM, or reached out because they want new blinds or curtains for their home. Your job is to follow up quickly, answer their questions, and get them booked for a free design consultation.
What You’ll Do
We already have our marketing campaigns running. You’re not responsible for marketing or advertising.
- Respond to new leads as they come in via DM, text, WhatsApp, call, or email — whichever channel fits the lead.
- Ask simple qualifying questions (e.g., what area they’re in, whether they’re interested in curtains or blinds).
- Book appointments for our in-home design consultations.
- Log every interaction clearly in our CRM or tracking sheet, noting things like:
- Wants an appointment on [date]
- Asked to be called back tomorrow
- Wants to be followed up with next month
- Interested in curtains only / blinds only
- Follow up persistently and politely with leads who haven’t responded yet.
- Answer your phone if a customer calls you back availability during your shift is expected.
What We’re Looking For
- Strong follow-up habits you don’t let leads go cold or fall through the cracks.
- Comfortable communicating across multiple channels (text, DM, WhatsApp, phone, email).
- Organized comfortable keeping clean, accurate notes in our CRM or spreadsheet.
- Friendly, low-pressure communication style this is about being helpful, not “salesy.”
- Available Monday–Friday, 10:00 AM – 6:00 PM.
- Reliable phone availability during working hours.
Pay: $20.00 per hour
Work Location: In person
