The Tarcott Group is a leading residential and commercial construction and maintenance company providing year round services to stratas and commercial buildings. Our team is committed to delivering reliable, high-quality work and maintaining strong, long-term relationships with our clients.
We are seeking a highly organized, customer-focused Client Care & Scheduling Coordinator to be the primary point of contact between our clients, field crews, and internal team. This role is critical to ensuring a smooth customer experience from initial inquiry through job completion.
The ideal candidate thrives in a fast-paced construction environment, enjoys problem-solving, and understands the importance of clear communication, accurate scheduling, and follow-through.
Client Care & Communication
- Act as the first point of contact for incoming calls, emails, and service requests
- Provide professional, timely, and friendly communication to clients, property managers, and stakeholders
- Set clear expectations with clients regarding timelines, scheduling, and next steps
- Handle client questions, changes, and concerns with empathy and confidence
- Maintain strong relationships with repeat clients and property managers
Scheduling & Coordination
- Schedule crews efficiently based on job scope, urgency, and availability
- Coordinate job start dates, site access, and work windows with clients
- Adjust schedules as needed due to weather, site conditions, or priority changes
- Ensure crews receive accurate job details, locations, and timelines
- Confirm appointments and proactively communicate any schedule changes
Administrative & Operational Support
- Create and manage work orders and job information in internal systems
- Ensure job scopes are complete and accurate before crews are dispatched
- Track job status and follow up to confirm completion
- Support project managers and operations with scheduling updates and reporting
- Maintain organized records and documentation
What We’re Looking For
- Strong customer service skills with a calm, professional approach
- Excellent organizational and time-management abilities
- Clear and confident verbal and written communication
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with construction schedules, trades, and changing timelines
- Strong attention to detail and follow-through
- Proficiency with email, scheduling software, and basic office tools
Preferred Experience
- Previous experience in customer service, scheduling, or coordination
- Experience in construction, property management, or service-based industries is an asset
- Familiarity with work orders, dispatching, or field coordination is a plus
Job Types: Full-time, Permanent
Pay: $23.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Application question(s):
- Do you have a reliable mode of transportation?
Experience:
- Scheduling : 3 years (required)
Work Location: In person
