Dispatch Operator - Full Time - Ontario Shores
Site Description: Ontario Shores is a public hospital providing a spectrum of specialized assessment and treatment services to those living with complex and serious mental illness.
Position: Full Time Dispatch Operator
Site: Ontario Shores
Averaging Agreement: Overtime is ESA
Hours: Monday to Friday (0700-1600)
Payrate: $21.37/hr. - $22.66/hr. "Based on levelling system"
Posting Date: Aug 27, 2026
Internal Closing Date: September 11, 2026
External Closing Date: September 11, 2026
Job Description:
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Assist the Supervisor and/or Team Lead with incident and complaint investigations.
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Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
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Communicate any concerns/issues with Supervisor or Team Lead.
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Communicate information to Clients and Security team members using telecommunications systems and equipment. Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
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Provide customer service to Hospital Staff, Security Staff, and General Public.
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Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
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Dispatch all service calls to the appropriate responder(s) as per the established procedures.
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Direct back-up support units, as needed, to incidents and calls for service.
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Complete detailed documentation and reports of activities as called into the Security Department.
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Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
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Interacts with Police, the Fire Department, and EMS.
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Updates and maintains the Security Incident database.
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Perform other duties as assigned.
Prerequisites:
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Strong reading, writing, and verbal communication skillsProficiency with MS Office suite, Outlook, Word, Excel, Etc.
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The ability to type a minimum of 50 WPM with no errors
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Ability to process large call volumes and exercise sound and accurate decisions
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Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
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Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
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Preference will be given to candidates with full G class driver's license
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First Aid CPR C
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Legally authorized to work in Canada
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Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
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Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to their onboarding training to ensure they meet the requirements of the position
Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability.
Why choose Paladin?
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Competitive salary and benefits package
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Free Uniforms
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Security license reimbursement
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Dry cleaning & hemming/tailoring allowance
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Paid vacation & sick days
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Work today, get paid today—daily pay available
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Additional perk
