Company Overview
Brunswick Lift Rentals is growing and remains committed to providing our customers with the reliable service and solutions they need in today’s fast-paced market. With over a decade of experience supplying top-brand aerial lift and material handling equipment for rent across Canada, we continue to expand through innovation, strong operational practices, and value-added customer service.
We are currently seeking a Service Manager to support and grow our Dartmouth, Nova Scotia branch
Position Summary
The Service Manager plays a key leadership role in driving service excellence, operational efficiency, and profitability at the branch level. Working closely with the Branch Manager, you will oversee service and maintenance operations, lead and develop technicians, ensure high-quality repairs and preventive maintenance, and promote a strong culture of safety, accountability, and continuous improvement.
Key Responsibilities
- Lead and manage all service and maintenance operations within the branch
- Motivate, coach, and train technicians to meet or exceed productivity, quality, and turnaround standards
- Ensure preventive maintenance and repairs are completed in accordance with OEM and company standards
- Own service department performance, including repair turnaround times, quality, customer responsiveness, and costs
- Monitor and control repair and maintenance expenses while supporting branch profitability
- Evaluate technician performance and productivity; identify training needs and provide regular coaching and feedback
- Promote a strong culture of safety, discipline, and compliance through visible leadership and accountability
- Collaborate closely with the Branch Manager to improve customer satisfaction and branch performance
- Ensure work orders, scheduling, and service systems are used accurately and efficiently
- Perform additional duties as assigned
Skills & Qualifications
- Strong leadership, coaching, and team development skills
- Excellent communication and customer service abilities
- Solid understanding of service operations, preventive maintenance, and repair standards
- Working knowledge of maintenance accounting, budgeting, and P&L management
- Strong organizational and problem-solving skills
- Basic computer proficiency, including Excel
Requirements
- High School diploma required; trade school education considered an asset
- Valid driver’s license with an acceptable driving record
- Minimum of service and maintenance experience, including at least 3 years in a supervisory or management role
- Experience leading service operations in the rental industry or similar equipment-based industries preferred
- Demonstrated success improving shop productivity, quality standards, safety, and 5S practices
- Experience with service management systems, work orders, ERS systems, and scheduling tools
What We Offer
Brunswick Lift Rentals offers a competitive total rewards package, including:
- Competitive salary
- Comprehensive medical, dental, and extended health coverage
- Vision, life, and disability insurance
- Paid vacation and holidays
- On-site parking
Brunswick Lift Rentals is committed to fostering an inclusive and accessible workplace. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.
Pay: $60,000.00-$80,000.00 per year
Work Location: In person
