Deployment & Completion Clerk III – Burnaby – Temporary Full Time
TELUS Communications
Burnaby, BC
Do you share our passion for:
Advocating for our customers’ needs and creating a personalized experience
Genuinely displaying humanity in every customer interaction
Being an exceptional communicator – listen, honest and clear
Getting things done by leveraging each other’s unique talents
Proactively adapting to meet the changing needs of our customers

Position Overview and Responsibilities:
As a member of TELUS Future Friendly Resource Management team, you will play a critical role in satisfying our customers’ needs as they relate to having their TELUS Future Friendly products installed and repaired. You will be responsible for making sure the right technician gets to the right customer and performs the right work at the right time. You will work with various teams including the TELUS Home Team technicians, TELUS Client Care and Customer Service Helpdesk teams as well other TELUS supporting teams throughout your shift to ensure our customers receive the best customer experience TELUS can provide.

Hours of Operation:
Shifts are 8 hours and schedules are based on a weekly rotation, with the majority of shifts falling within the regular hours of operation. Our departmental hours of operation are:

7:00 am – 6:00 pm (Monday to Friday);
7:00 am – 6:00 pm (Saturday)
Compensation & Perks!

Hourly wage rate begins at $20.08
Annual bonus payable up to a maximum of 5% of your base rate
Training: 2 weeks in classroom and one week on the job.

Qualifications

Required Knowledge:
Working knowledge of Personal Computer business software and/or corporate systems
Knowledge in Microsoft Word, Excel and Outlook

Required Skills & Abilities:
Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
Ability to investigate and resolve issues through the use of sound judgment
Ability to effectively compile information, analyze data and make sound judgments
Maintain a high degree of accuracy and attention to detail
Must possess keyboarding skills
Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
Must possess Personal Computer navigational skills
Demonstrated professional oral and written communications skills
Fluent in English
Self-motivated, work well with minimal or no direct supervision
Ability to effectively handle both favourable and unfavourable customer interactions
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
Ability to work effectively in a team environment and collaboratively with other departments
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
Demonstrated ability in planning and organizing to meet scheduled deadlines
Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
Must meet applicable pre-employment testing and training requirements

Additional Desired Skills and Abilities:
Working knowledge of service order provisioning, repair workflow and related systems is an asset
Course work in the telecommunication field/call center environment would be an asset
Successful experience in a customer service and/or call centre environment