Customer Service Agent; Part-Time Contract/Maternity Leave Coverage
Executive Flight Centre Fuel Services Ltd.
Edmonton, AB
Our Edmonton location is seeking an experienced Customer Service Agent to support our diverse operations for a maternity leave contract position ending April 2020 with a possibility of extension. The successful candidate must have flexibility to work between the hours of 9:00 am to 2:00 pm and available Monday to Sunday.

Main Functions:
The Customer Service Agent (CSA) is responsible for providing professional and courteous customer service in person and via telephone. The Customer Service Agent is accountable for greeting, checking in, taking reservations and processing customer payments. They will troubleshoot, address and resolve customer inquiries and concerns. The CSA promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers.

Responsibilities:
  • Provide award-winning service and build enduring, quality relationships with customers.
  • Demonstrate effective comprehension of all security procedures and regulations.
  • Provide high standards of service, exceeding customer expectations.
  • Effectively communicate with customer by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns.
  • Organize invoices, accounts payable and aircraft billing.
  • Generate computer flight manifests and coordinate check-in process.
  • Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area.
  • Lift passenger bags as required, up to 70lbs.
  • Verify passenger counts.
  • Process missing/damaged baggage and incident reports as required.
  • Communicate with line service employees in preparation of aircraft for flight.
  • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
  • Ensure exceptional, courteous and respectful customer service.
  • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
  • Perform any other duties as required.
Special Requirements

Qualifications and Experience:
  • Completion of High School Diploma.
  • Aviation background, specifically in a CSA role, is preferred.
  • Able to obtain an airport security clearance.
  • Valid class 5 driver’s license – Not Graduated
  • Excellent written and verbal communications skills.
  • Highly motivated and able to work well with minimal supervision in a fast-paced environment.
  • Professional appearance and behaviour while providing superior customer service.
  • Proficient with MS Word, Excel, etc.
  • First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Professional, punctual, meticulous and diligent.
  • Able to work collaboratively as a productive member of the EFC Team.