At SMS Equipment, our Service Coordinators provide administrative support services as they relate to parts and service work orders. This role will allow the incumbent to get to know our customers through regular interaction, exercise good judgement and develop an excellent understanding of procedures.
Responsibilities include, but are not limited to:
Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
Closing/Costing of work orders: Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
Typically requires High School diploma and an Office Administration Certificate, and 2 years of administrative experience in service and related clerical and record keeping duties; or an equivalent combination of training and experience. Additional qualifications include:
Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records
Knowledge of ISO Quality Management Systems is a definite asset.
Knowledge of eXtend ERP System is a definite asset
Knowledge of SAP would be an asset
At SMS Equipment, safety is our number one priority. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan, and RRSP matching.
Applications will be received until 4:00 PM on May 18, 2022
To apply for this position or to see other Career Opportunities, please visit our website at https://www.smsequipment.com/en-ca/careers/. Please search reference number SERVI004119.