Customer Service (Home Delivery Counter)
Toronto, ON
Four Positions Available

Must be available to start at 7 am and available to work Friday evenings and weekends.

We always recruit based on our values, competence, diversity and potential. IKEA Etobicoke's (Gardiner/427) Customer Relations team is looking for 4 individuals who share our values and passion for home furnishings.

To provide a positive customer service experience after the point of sale and support with the delivery of customer purchases to strengthen IKEA’s position as the best home furnishing store

YOUR ASSIGNMENT Your tasks will include:
Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions
Work within the IKEA guidelines when resolving customers issues
Handle complaints and claims in a friendly and efficient way
Record and update information about after sales cases accurately onto the required systems
Safely handle and inspect merchandise that are being picked up by customers
Prepare deliveries for pickup as per agreements, ensuring order accuracy; prepare all products as per order details and place all delivery goods in the designated area
Effectively communicate with internal partners and external partners to ensure customer inquiries are resolved the IKEA way
Communicate customer comments about our Home Delivery service to management
Adhere to inventory control and safety and security procedures
Offer solutions to frequently asked questions
Create a positive experience for our customers and co-workers.
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
Assume responsibility for other tasks and projects as they occur.

YOUR PROFILE Your knowledge, skills and experience include:
Interest in home furnishings
Have the confidence and desire to resolve customer complaints
The ability to work independently and as a team member
Value different ways of working and learn from others
Ability to take initiative and ownership
Strong organizational skills, problem solving skills and computer aptitude.
Ability to strive in a fast paced environment
A proactive and courteous customer approach
Good communication skills
Willingness to share your knowledge and learning
The ability to lift 100 lbs. (50 kg) on a regular basis
The ability to work in a physically demanding environment
Open and flexible availability (daytime, evenings, weekends, and holidays)
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us

We are proud to offer a Total Rewards program that supports our co-workers in their everyday life and recognizes their contributions to meeting our valuable customers.

Here's a couple of reasons why IKEA is a great place to work:
Competitive salaries and wages within the market
A great employee discount, with the option of purchasing product, in instalments interest free
Subsidized meal program
Free uniforms and subsidized safety shoe program
Generous RRSP match program and Deferred Profit sharing program
Benefits at no cost for eligible full-time and part-time co-workers
Opportunities to develop and grow in the organization.
If you think you would be the perfect fit, apply to this position and we will reach out to you soon!