Student Recruitment & Services Representative
Contact North
Reporting to the Online Learning Recruitment Officer based out of our Cochrane online learning centre, the

Student Services Representative will be based out of our Moosecree First Nation online learning centre. The

successful candidate will:
Open, close, secure, prepare and maintain the online learning centre to support students using the

Set up conferencing equipment;

Respond to e-mail and telephone inquiries from students and prospective students and schedule
appointments with the supervisor of the area;

Provide technical support to students using the learning technologies and computer workstations at the
online learning centre and accessing the web conferencing platform from home;

Schedule and supervise examinations at the online learning centre as required;

Enter data in the customer relationship management (CRM) tool on a daily basis and update information
in the CRM on an ongoing basis (data entry);

Offer encouragement and support to students as they pursue their programs and courses and maintain
the lines of communication between students and the online learning centre staff; and

Work with the Online Learning Recruitment Officer to recruit students and provide support services to
students using the online learning centre and students pursuing their studies from home.

A Secondary School Diploma with preference given to those with a post-secondary credential in a
related field such as office administration, business administration or executive assistant

1-3 years customer service experience in fields such as retail, call centre, banks/insurance companies

Experience with, or a willingness to learn to use, a variety of learning technologies such as audio,
video and web conferencing

Able to take full responsibility for key assigned areas of student services process while working with
minimal supervision

Highly developed verbal and written communication skills

Previous data entry experience

Experience with or knowledge of online learning

Sound functional knowledge of MS Office Suite (Word, PowerPoint, Excel and Outlook)

Proven ability to exercise sound judgement and diplomacy through contact with students,
faculty/instructors, local host and other community stakeholders