About VanEcoRide
VanEcoRide is a growing, eco-friendly mobility startup in Vancouver specializing in e-bike and e-scooter rentals and repairs. We're building a team grounded in trust, honest communication, and shared growth. For this role, we're looking for someone who genuinely enjoys making people's days a little better and who has an energy that naturally draws people in.
Responsibilities
- Welcome and assist customers in English, guiding them through rentals, reservations, and payments
- Provide e-scooter and e-bike safety briefings and usage instructions
- Handle first-line customer complaints with professionalism and composure
- Manage reservations, POS, and other day-to-day desk operations
Requirements
- Honest and accountable
- Must be legally authorized to work in Canada
Preferred Qualifications
- Strong English communication skills with an outgoing, customer-forward personality
- Familiarity with Vancouver's neighbourhoods, attractions, and popular cycling routes
- Prior experience in customer service, reception, or hospitality
- Comfortable with digital tools (POS systems, booking platforms, etc.)
Compensation & Culture
- $18.25/hr
- Full internal training on our operations systems and customer service approach
- A straightforward team culture — we say what we mean, support each other's growth, and trust goes both ways
How to Apply
Send the following to [email protected] or reach us at 778-773-8937:
- Resume
- A short note about your customer service experience and why you're interested in this role
Only candidates selected for an interview will be contacted. We appreciate your understanding.
Job Types: Full-time, Part-time, Casual
Pay: $18.25-$25.00 per hour
Benefits:
- Commuter benefits
- Company events
- Store discount
Flexible language requirement:
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
