This position is responsible for being the liaison between Big White Central Reservations and the home owners at Big White Ski Resort. The successful applicant will be driven to hold a high standard of communication for all parties involved. The Owner Relations department manages the relationship between Big White Central Reservations and over 300 rental properties. The department also acts as the billing agent for TELUS and Big White Ski Resort.
Duties and responsibilities:
Answering telephone calls and emails in a timely manner
Sending and receiving confidential documents
Ensuring that the accommodation section of the Big White Ski Resort website is always current and up-to-date
Taking photographs of the units that we represent and uploading them to the website
Accepting TELUS applications, booking installation dates, and invoicing customers accordingly
Maintaining an effective working relationship with all other department, mainly the Maintenance, Housekeeping and Central Reservations departments
Ensuring that all owners have the necessary information, including owner bookings, tax documents, owner statements and invoices
Continually ensuring that all data for each unit is up-to-date and complete. This data is saved in multiple places for reservation agents to view, and so it is of the utmost importance that this information is correct across all documents
Participating as needed in the Occupational Health & Safety Program
Acting as a liaison between home owners and realtors
Maintaining a clean and tidy workplace
Other duties as assigned
Position requirements/skills:
Minimum two years of office administration experience
Strong written and verbal communication
High level of customer service
Complaint handling and resolution experience
The ability to multi-task and effectively prioritize work is a must
Ability to work well under pressure
High level problem-solving skills and attention to detail
Ability to work in a team or independently
Excellent time-management and organizational skills
Most have a strong command of Microsoft Office and other computer programs
Physical demands:
Must be able to walk through snow and ice to enter buildings
Must be able to lift 40lbs