Field Adjuster II
Work at an award-winning top employer! If you are looking for an empowering and progressive place to build your career, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

Aon Hewitt has announced BCAA as a 2019 Platinum Level Best Employer!

What BCAA offers you:
It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being a 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
Our team members get to make a difference in the lives of our Members and their communities every day.
We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
We enthusiastically support learning and advancement opportunities for our team members.
We are an equal opportunity employer that’s committed to accessible, inclusive employment.
Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.
BCAA's Claims Department is looking for a Regular Full-Time Field Adjuster II to join their team! The Field Adjuster 2 operates within Claims Performance Standards to Property and Casualty Insurance Claims (homeowners, recreational vehicle, classic car, travel accident benefits) requiring field investigation and determines if coverage is available for a loss within the insuring agreement, and then proceeds to settle or deny the claim. The scope of the position and the nature of the cases handled is determined by the Claims Characteristics Table.

Key Responsibilities

Investigate & Adjust Claims:
Advises insured of the rights and obligations in accordance with the policy and the appropriate Insurance Act.
Maintains a professional working relationship with the insured.
Investigates the claim in order to determine if the policy will respond to the loss and investigates the legitimacy of the claim.
Interviews and/or takes statements from policyholders, claimants and witnesses.
Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
Receives and evaluates information to determine cost of loss.
Informs manager if claim exceeds authority limits, making recommendations where appropriate.
Sets and maintains appropriate reserves to maximum authority level.
Ensures Service Delivery Partners are working within prescribed standards.
Maintains updated, current and organized claims files in accordance with Claims Performance Standards.

Negotiate and Settle Claims:
Negotiates a fair and cost effective settlement with the insureds', claimants or claimant’s legal representative either directly or through the services of retained counsel.
Validates information, including but not limited to invoices and receipts.
Processes payments in accordance with BCAA best practices.
Assesses economic feasibility to pursue subrogation and proceeds where appropriate.
Arranges disposal of salvage arising from settled claims in accordance with departmental standards.
Periodically performs some responsibilities of Examiner 1.

General Responsibilities:
Remains current on industry knowledge and incorporates information as appropriate.
Participates in claims dispute resolution process as required.
Makes significant decisions generally guided by established policies & procedures. Only unusual questions/problems are referred to manager.
Periodically receives call and opens claim file.
Carries out other related tasks and projects as assigned.
Education: Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience..
Experience: 5 to 8 years in a claims environment
Technical: MS Office
Valid BC Driver’s License with a clean driving record
Excellent analytical skills
Ability to handle irate people and stressful situations
Demonstrated ability to adapt and be flexible to changing business needs
Excellent listening skills
Troubleshooting methodologies
Excellent oral and written communication skills
Demonstrated ability to meet deadlines
Ability to work both independently and with other team members
Demonstrated ability to be proactive when dealing with issues and challenges
Excellent analytical and troubleshooting skills
Excellent multi-tasking and organizational skills

CIP designation
Second language
Internal Applicants: Please note the internal posting will close on September 17 and this is a grade 11 salary range. After this date, the internal posting will remain open however you will be considered with external candidates.

We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.