We're Hiring: Supervisor- COAST / MCRT Supervisor
Location: Brantford, ON
Hours: Full-time 37.5 hrs./week
Monday to Friday (Mon, Wed, Thurs, Fri - 8:30-4:30 or 9-5 and Tues 12-8)
Start Date: As soon as possible/Vacant Position
Apply by: July 16th, 2026 | Reference: COAST/MCRT Supervisor
Email Applications to: [email protected]
About SOAR Community Services
At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we offer a wide range of accredited services in mental health, addictions, housing, justice, and employment. Join a team that’s committed to making a difference - every day.
The Opportunity
We are recruiting for a COAST/MCRRT Supervisor. This role is a vital part of our Mobile Crisis Rapid Response Team (MCRRT) & Crisis Outreach and Support Team (COAST), supporting individuals in crisis through first and secondary response including mental health and addictions intervention. This includes mobile calls and assertive outreach in partnership with police and transporting individuals needing psychiatric care to hospital.
What You’ll Do
- Provide administrative and clinical supervision, coaching, scheduling support, and day-to day guidance to direct service staff.
- Support staff performance, development, accountability and engagement through effective supervision and communication practices.
- Coordinate mobile crisis response activities, including first and secondary response in partnership with police and community partners.
- Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
- Maintain accurate documentation, client files, reporting requirements, and data integrity
- Promote collaboration across programs, departments, referral sources to support coordinated service delivery.
- Support and monitor referral, intake, triage, assessment, safety planning, short-term crisis intervention processes.
- Contribute to a safe, clean and respectful work environment by supporting health and safety practices and identifying risks and concerns.
- Facilitate and/or participate in department and sector case management meetings.
What You Bring
- College or University degree in Social Services
- Provide proof of current registration in good standing with a governing body such as CRPO or OCSWSSW
- Minimum of 2 years’ experience working with individuals, groups and/or families affected by addictions and mental health and specific experience in a leadership role
- Must have experience assessing for safety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments to identify strengths, needs and level of risk, and case management
- Knowledge of evidence-informed best practices in the delivery of services to individuals in crisis
- Be proficient in MS Office and be familiar with databases
- Have access to reliable transportation, as some travel may be required
- Be able to manage occasional severe exposure to direct and vicarious trauma
- Mediation, conflict resolution and leadership training preferred.
Why Join SOAR?
SOAR offers meaningful work, supportive leadership, and the opportunity to make a direct impact in the community.
- Join a collaborative team dedicated to reducing stigma and improving access to support.
- Use your leadership skills to coach, mentor and support staff in meaningful direct service work.
- Contribute to responsive crisis services that promote safety, dignity and hope.
- Work alongside other programs and community partners to strengthen service coordination and client outcomes.
- Be part of an organization that values continuous learning, professional growth, and quality improvement.
- Salary: Starting at $61,601.00 annually.
- Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
- Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
- Employee Assistance Plan (EAP) for staff and their families.
- RSP/TFSA matching for eligible staff.
- A supportive, values-driven workplace that prioritizes your well-being.
Ready to Make an Impact?
If you’re a compassionate leader who is passionate about supporting individuals on their recovery journey and fostering a strong, collaborative team, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: From $61,601.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Education:
Experience:
- addictions and mental health setting: 2 years (preferred)
Work Location: In person
