Customer Experience & Sales Coordinator Luxury Plumbing & Bath Showroom Location: Concord, ON Job Type: Full-Time About Bath City Design Bath City Design is one of the GTA's leading luxury plumbing fixture showrooms, serving homeowners, interior designers, architects, builders, and plumbing professionals. We specialize in premium kitchen and bathroom products from world-renowned manufacturers and are committed to delivering exceptional customer service and outstanding project experiences. We're looking for an organized, detail-oriented, and customer-focused professional who thrives in a fast-paced environment and enjoys working with people, solving problems, and contributing to a growing business. Key Responsibilities - Provide exceptional customer service in person, by phone, and via email. - Assist customers with product selections and provide basic sales support. - Prepare quotations, sales orders, purchase orders, invoices, and returns. - Coordinate customer orders from quotation through delivery. - Communicate with customers, suppliers, builders, designers, and plumbers regarding orders and project updates. - Maintain accurate customer and project records using the Zoho ecosystem, including Zoho CRM, Zoho Inventory, and Zoho Books. - Process and monitor inventory transactions and special orders. - Follow up on quotations, outstanding orders, deliveries, and customer inquiries. - Support showroom operations while maintaining a clean, organized, and professional environment. - Occasionally visit local job sites, suppliers, or customers when required. Qualifications Required - Minimum 2 years of experience in the plumbing, kitchen & bath, construction, or building supply industry. - Strong knowledge of plumbing fixtures and bathroom products. - Experience using Zoho CRM, Zoho Inventory, and Zoho Books. - Excellent computer and administrative skills. - Strong customer service and communication skills. - Basic sales and upselling abilities. - Highly organized with exceptional attention to detail. - Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. - Valid Ontario driver's licence. - Available to work Saturdays. - Legally authorized to work in Canada. Preferred - Experience working in a luxury showroom. - Ability to read architectural or plumbing drawings. - Experience working with builders, designers, architects, and contractors. What We're Looking For The ideal candidate is: - Detail-oriented and committed to accuracy. - Professional, dependable, and punctual. - Self-motivated with a strong work ethic. - Comfortable working independently and as part of a team. - Able to remain organized while managing multiple priorities. - Passionate about delivering an outstanding customer experience. - Eager to learn new products, technologies, and industry trends. - Looking for a long-term career with opportunities for growth. What We Offer - Competitive compensation. - Performance bonuses. - Extended Health & Dental Benefits. - Employee Assistance Program (EAP). - Paid vacation. - Employee discounts on premium products. - Ongoing manufacturer and product training. - Career growth opportunities within a growing luxury company. - Supportive, professional, and team-oriented work environment. If you're looking for more than just a job and want to build a long-term career with a respected luxury showroom, we'd love to hear from you.
Pay: $25.00-$27.50 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Work Location: In person
