Receptionist Union - Temporary Full Time Day Shift with Alternate Working Weekends
The Receptionist / Concierge is responsible for greeting (in-person, by telephone, e-mail enquiries) all guests to the Care Community and /or Retirement Residence; and for monitoring the safe movement and security of its residents. As part of the Administrative staff s/he will perform other clerical duties as assigned by the Office Manager to support the efficient and safe operation of the Care Community and / or the Retirement Residence.
Answering, screening and directing all telephone calls
Greeting all visitors with utmost courtesy, determining nature and purpose of the visit and directing visitor to the proper location and or person as required
Inform Team Member of Visitor’s arrival
Answers questions and / or responds to enquiries in a prompt, professional manner
Conducts tours for prospective Residents / families as required
Promotes a positive / professional working environment with Service Providers and Suppliers working with the Care Community and / or the Retirement Residence/
Security, Health and Safety
Constant monitoring of alarms on exterior doors
Monitor the arrival and departure of all residents from the Care Community and / or Retirement Residence
Logging of resident movement both into and out of the Care Community and / or Retirement Residence
Accurate logging of Fire drills
Work in accordance with Sienna Health and safety Policies and Procedures and in compliance with provincial Occupational Health and Safety requirements
Sorting and distribution of mail
Mailing of all cumulated outgoing mail
Preparing courier packages and arrange for their pick-up
Performing incidental clerical work including typing, filing delivering messages, sorting, photocopying faxing – as assigned by the Office Manager to support the efficient operation of the care Community and / or Retirement Residence.
Receiving all payments and issuing receipts for same, while complying with cash handling policies
Assisting with inner office functions as required and as assigned by the Office Manager
Tracking mobility equipment and restraint
Supports and assists the Office Manager as required / assigned in the completion of monthly audits and in administering Accounts Payable (i.e., uploading vendor invoices into Yardi)
Support and assist the Office manager in maintaining up-to-date resident listings
Support and assist the Office Manager in the of charts and files for new resident admission
High school diploma or equivalent
Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and internet use
Exceptional customer service
Strong administrative detail orientation, deadline-driven and organizational skills.
Demonstrated internal service-oriented collaboration and communication skills
Experience in a healthcare environment would be an asset
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
For Ontario locations, in accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process.