JOB SUMMARY
The Banquet Captain is responsible for working closely with the Banquet Manager and service staff in facilities to include the Banquet Rooms, Patios, and any other applicable On-Course or Clubhouse F&B services. They/Them directly leads the banquet and events department ensuring the highest level of service by overseeing all aspects of service and service staff during operating hours, while working in a clean and safe environment, and efficiently executing and achieving all departmental goals (financial, guest satisfaction, and staff fulfillment). They/Them will support the Banquet Manager & Catering & Events Manager and act as the point of contact of the department when the other F&B Managers are off site.
JOB REQUIREMENTS
- ·Manages service aspects in specific food and beverage assigned areas and operations and acknowledges, greets and thanks all staff and guests
- Directly helps the Banquet Manager oversee the management of all events and banquets to ensure proper room preparation, execution, and clean up
- Directly manages the coordination, set up, and execution of all events and banquets.
- Works with Golf Operations team regarding Golf related events and the events office bookings
- Supports the Banquet Manager and acts as the Banquet Department leader when required
- Focuses on tasks centered on supporting the overall vision of the department including building policies and procedures, tracking results, analyzing data, and supporting direct reports
- Directly supervises Banquet staff ensuring all club and departmental policies are adhered to including: uniforms, opening/closing procedures, codes of conduct, cleaning schedules, and operational systems
- Maintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests, staff, and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
QUALIFICATIONS
- 3+ years experience required in customer service
- Supervisory/management experience is an asset
- This job requires good language & communication skills
- Serving it Right Certification - required by the government of B.C. for people assisting & serving alcohol.
- High school graduate (must be legal drinking age 19+years of age to pour alcohol)
WAGE & BENEFITS
- 20/hr + Grats
- Discounted food
- On-site parking
- Store discount
- Golf privileges
- Other
UGC is an equal opportunities employer
Job Type: Full-time
Pay: From $20.00 per hour
Work Location: In person
