Company Overview
Coverall Uniform Linen and Mats Ltd. specializes in providing high-quality industrial work apparel, entrance mats. Our commitment to surpass industry standards ensures that our products deliver exceptional quality and value to our clients, supporting their safety and operational needs.
Summary
We are seeking a dedicated Dispatch Clerk to join our team in Canada. Based in Fort McMurray, this role is vital in coordinating the efficient dispatch of our products, ensuring timely delivery and excellent customer service. Join us to contribute to a company that values quality, reliability, and excellence.
Responsibilities
Under the supervision of the Transportation Administrator, the duties and responsibilities of the Dispatch Clerk include but are not limited to the following:
· Preparing Field Representatives schedule according to the customers delivery needs.
· Creating, reviewing, update and close cleaning tickets in RMI ( PO’s, location and contact, relevant information on rental order card), confirm quantity with customer contact, email of cleaning tickets
· Print cleaning tickets, file in the Driver books and perform the required shipping function
· Confirm returned delivery tickets are signed by customers using the driver’s list. Inquire to driver if they are not signed and ensure a resolution
· Prepare, update and print driver’s list and ensure the cleaning tickets are attached including the new garments from the stores sales
· Prepare daily non delivery report and follow up on daily non deliverables
· Daily meeting with drivers to escalate drivers’ issues if required
· Apply delivery charge to customer even in the event of no pickup
· Generate invoice for cash customers
· Handover notes when closing the day
· Serve as point of contact for customers, building relationships and addressing customers complaints
· Filing of signed copies of delivery tickets and update PO’s on delivery tickets
· Request for credit memo if need be, from Accounts Receivable
· *Other duties as assigned.
Qualifications
- Completion of Business certificate/ degree/diploma is required
- Previous supply chain work related skills
- Experience in previous dispatch role
- Knowledge production, processing, customer service, technology etc.
- Strong communication skills both oral and written
- Active listening and learning
- Reading comprehension, coordination, judgement and decision making, time management, service oriented, inductive and deductive reasoning
If you are ready to streamline our dispatch operations with your expertise, we invite you to bring your organizational talents into our dynamic team. Embark on a journey where your skills make a tangible impact every day.
Pay: From $19.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program
Work Location: In person
