Job Summary
The Paul Sugar Palliative Support Foundation is a community-based nonprofit dedicated to ensuring individuals facing serious illness, and the people who care for them, have access to compassionate, practical and emotional support. As our programs grow, we’re seeking a highly organized, compassionate, and proactive Volunteer Manager and Program Coordinator to help recruit, support and coordinate our incredible team of volunteers. This part-time position combines volunteer management with program coordination. This role ensures volunteers are meaningfully engaged, well supported and aligned with program goals, while programs are delivered with consistency, compassion and operational excellence
Duties
- Recruit, onboard, and supervise volunteers to ensure they are engaged, informed, and motivated to contribute effectively.
- Develop and implement volunteer programs that align with organizational goals and community needs..
- Liaise with staff and volunteers to ensure programs meet participant needs
- Communicate with volunteers for engagement and retention purposes.
- Address volunteer concerns, performance issues, and conflicts in a timely and respectful manner.
- Ensure compliance with organizational policies, confidentiality standards, and safety requirements.
- Coordinate and oversee program activities, ensuring smooth execution from planning through evaluation.
- Manage project timelines and resources using effective project management techniques.
- Assist with program communications, outreach and promotional activities
- Prepare reports for leadership, as required
- Collect and analyze data related to program participation, outcomes, and volunteer engagement to inform continuous improvement.
- Collaborate with staff and community partners to enhance program visibility through marketing strategies.
- Analyze administrative records related to volunteer hours, roles, program metrics, and participant feedback.
- Recognize and appreciate volunteers through formal and informal initiatives
- Foster a positive, inclusive and mission driven volunteer culture
Qualifications
- Experience with supervising volunteers or team members in a community or organizational setting. Preferably experience includes volunteer coordination or nonprofit work, healthcare, hospice or community programs.
- Exceptional communication, interpersonal abilities, and facilitation skills.
- Demonstrated strong organizational and time management skills with experience in planning, executing, and evaluating programs.
- Leadership qualities that inspire teamwork, foster collaboration, and drive organizational goals.
- Compassionate, people centered leadership style
- Strong problem solving and conflict resolution skills
- Experience in data collection methods and utilizing data for reporting purposes.
- Excellent administrative skills including record keeping, scheduling, and correspondence management.
- Background in recruiting volunteers.
- Teaching experience is a plus for training volunteers or conducting educational workshops.
- Proficiency with Microsoft Word and Excel and comfortable using databases
- Ability to work independently and collaboratively in a small team environment
- A compassionate professional demeanour including strong qualities of empathy, dependability, and collaboration.
- Alignment with the organization's mission and values
This is an opportunity to help shape a growing community organization dedicated to compassionate end-of-life care. You will work alongside passionate volunteers and community partners. Bring your leadership skills, passion for community service, and innovative ideas to help us build stronger connections while creating nourishing experiences for both volunteers and patients.
Pay: $18.27-$29.39 per hour
Benefits:
Work Location: Hybrid remote in West Vancouver, BC V7S 2W5
