Join Humber Meadows Long Term Care Home and become part of a team dedicated to providing exceptional care, compassion, and support to our residents. As Office Manager, you will play a vital leadership role in overseeing resident finance and billing operations, administrative services, reception functions, and customer service excellence. This position serves as a key liaison for residents, families, and visitors ensuring financial processes are managed accurately, inquiries are addressed professionally, and administrative operations run smoothly.
This is a 20-month contract role from approximately August 2026 until April 2028.
The salary range for this role is $70,000 to $75,000.
Reason for Posting: Existing Vacancy
Responsibilities & Activities
RESIDENT FINANCE/BILLING EXCELLENCE
- Manage resident accommodation billing, rate updates, ancillary service charges, refunds, deposits, and account reconciliations.
- Administer rate reduction applications and communicate with residents, families, and substitute decision-makers regarding financial processes and requirements.
- Maintain accurate resident financial records and business files in compliance with legislative and organizational requirements.
- Coordinate with external agencies, auditors, banking institutions, and government organizations regarding resident accounts and financial matters.
- Support admissions, discharges, leaves of absence, and resident record management through PointClickCare (PCC) and ERRISA systems.
- Prepare financial reports, account aging analyses, annual accommodation statements, and support year-end audits.
OPERATIONAL EXCELLENCE
- Manage collections and accounts in arrears in collaboration with organizational leadership.
- Supervise and support reception staff, including scheduling, workload management, and performance monitoring.
- Provide reception coverage as required to ensure continuous front-line service delivery.
CUSTOMER SERVICE
- Serve as a key liaison between residents, families, visitors, and the leadership team regarding financial and administrative matters.
- Participate in resident admissions and orientation processes, providing information on financial programs, policies, and available services.
- Respond promptly and professionally to inquiries and concerns while promoting a positive resident and family experience.
- Communicate information regarding accounting services, tax-related documentation, and resident financial resources.
Education
- MLTC Administrator Certificate considered an asset.
- Post-secondary education in Business Administration, Accounting, Finance, Bookkeeping, Health Administration, Health Management, Medical Office Administration, or a related field preferred.
Experience
- 1–3 years of experience as an Office Manager or in a similar administrative leadership role, preferably within a long-term care, retirement, or healthcare setting.
- 1–3 years of experience working within a PointClickCare (PCC) administrative environment.
- Experience supporting resident admissions, financial administration, and customer service functions.
- Experience working with residents, families, and substitute decision-makers in a long-term care environment.
Skills & Knowledge
Technical Skills
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams/Zoom, Access, and Visio.
- Strong administrative, organizational, and data management skills.
Knowledge & Applied Experience
- Financial analysis, budgeting, and account reconciliation.
- Resident trust account management.
- Resident accommodation billing and collections.
- Rate reduction applications and related government programs.
- Customer service and stakeholder relationship management.
Behavioural Competencies
- Exceptional interpersonal, communication, and customer service skills.
- Demonstrated ability to work collaboratively and effectively as part of a multidisciplinary team.
- Proven commitment to maintaining strict confidentiality and handling sensitive information with discretion.
- Strong organizational and time-management skills, with the ability to prioritize competing demands and meet tight deadlines in a fast-paced environment.
- Professional, compassionate, and resident-focused approach to service delivery.
- Equivalent combinations of education and experience will be considered.
We believe in and support our diverse workforce, understanding fostering an inclusive work environment is a key part of successful growth. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal-opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
Pay: $70,000.00-$75,000.00 per year
Work Location: In person
