Motor Vehicle Accident Quality Assurance Coordinator
Lifemark Health Group
Edmonton, AB
Motor Vehicle Accident Quality Assurance Coordinator – Edmonton, AB
This role is intended as a work from home position in a full time capacity.

Lifemark Health Group is seeking a healthcare professional to work as a Motor Vehicle Accident Quality Assurance Coordinator. This individual will be responsible for facilitating exceptional written communication to our customers and supporting best practices with clinical staff. To excel in this role, you have a passion for supporting the delivery of high quality services, accomplished through ensuring all written communication to customers reflects a professional, well-documented treatment outlined, supported by clinical findings.

You are highly organized with meticulous attention to detail, analytical in your thinking and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a solid knowledge of insurance legislation. You rely on your healthcare background to offer guidance to clinical staff.

Responsibilities include:
Timely review of clinical reports and forms for quality, continuity, consistency, accuracy, spelling and grammar
Ensuring reports are consistent with legislative requirements and customer standards
Effective reviewing of clinician reports prior to MVA claim submission to insurers
Liaise with clinicians across the province to discuss reports and provide guidance and feedback as required for case management
Communicate with customers and administrative teams on clinical triage and consultations for referrals, as applicable
Assist clinical staff on formulation of recommendations, utilization of report templates/ standardized formats
Maintain accurate records utilizing web-based tracking systems to monitor timelines, due dates and reporting expectations
Design and deliver training sessions for clinical and administrative staff

2+ years of experience in the healthcare industry
University degree in a relevant healthcare domain (i.e. Applied Health, Kinesiology, Health Sciences)
Knowledge of relevant legislation as it relates to key customers
Solid working knowledge of MS Word and Excel and the ability to learn and navigate new systems
Exposure to motor vehicle accident case management considered highly advantageous
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