We are NFP, a four-time Best Places to Work award winner in Business Insurance for 2017 through 2020. We are a world-class, leading insurance broker and consultant that genuinely cares deeply about our employees' and clients' well-being. NFP believes in empowering the people we hire to be their best. We believe in personal relationships and a commitment to one another. For the company to succeed, our people need to succeed. So we never stop promoting learning opportunities. We challenge each other constantly. We combine all the best that our people have to offer and create a new best.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K and U.S. office locations. To learn more, please visit: https://NFP.ca
About the Role
Our Ontario Personal lines operation has an immediate need to add a Quality Coach to the Underwriting, Quality & Training Team. The QC will focus on improving CSR effectiveness and promote higher standards of quality with a strong emphasis on quality/performance, mentoring, training, and ongoing career development of PL team members.
What You’ll Do
Improve overall performance and efficiencies while encouraging PL staff to incorporate quality methods
Participate in the ongoing development of the Quality Review process
Conduct monthly quality reviews for the sales, service, and support team members including monthly call observation sessions and individual meetings to discuss results
Identify employee training and development needs and coordinate employee goals/objectives with key management stakeholders
Knowledge, Skills, and/or Abilities:
Ability to communicate, coach, mentor, train and motivate team members on underwriting, soft skills, systems, and workflow procedures
The ability and willingness to travel to multiple offices as needed (Post-COVID)
Good Interpersonal skills and a positive outlook
Respect, trust, compassion, and fairness to all
Adaptability in a changing environment
Ability to lead an individual coaching session, providing positive and constructive feedback
Reliability, professionalism, and ability to keep a cool head in challenging situations
Education and/or Experience:
Post-secondary education – Insurance diploma is preferred
RIBO license or willingness to obtain
Typically, 5+ years experience in the P&C insurance industry
Previous Leadership experience preferably in a coaching/educational role is preferred
What We Offer
A competitive compensation package including group health and dental benefits starting from day one, flexible leave days, RRSP matching, and continuing education
Opportunities to grow as an insurance professional and advance career
A Focus on Health & Wellness with an excellent EAP program
Motivating work atmosphere
Strong relationships with our markets
A global team of insurance experts focused on client retention, growth, industry innovation and teamwork
NFP and You... Better. Together.
NFP has a strong commitment to a diverse & inclusive workplace. We understand the value of a workplace where every employee has what they need to reach their full potential. We welcome and encourage applications from all qualified candidates.
Internal Applicants: If you are a current NFP employee with access to the employee portal, please apply by navigating in the PeopleFirst Portal: Menu > Myself > View Opportunities (under My Company)
COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.