We are looking for a Housekeeping Supervisor in our Housekeeping Department at the DoubleTree by Hilton West Edmonton – Where exceptional guest experience begins with leadership and care.
Overview
At the DoubleTree, we know that spotless rooms and welcoming spaces define every guest stay. Our Housekeeping Supervisors are key to ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the hotel. If you’re a natural leader with a passion for hospitality and a commitment to excellence, this is an opportunity to inspire and grow with us.
What You’ll Do
· Coordinate and supervise the daily activities of the housekeeping, laundry, and janitorial teams.
· Conduct regular inspections of guest rooms and public areas to maintain cleanliness and safety standards.
· Lead by example, training, coaching, and developing team members to deliver superior guest service.
· Handle guest requests, complaints, and feedback promptly and professionally.
· Manage housekeeping inventories, including cleaning supplies, linens, and equipment.
· Support the recruitment, onboarding, and training of housekeeping staff.
· Prepare and manage staff schedules to ensure optimal coverage, including weekends and holidays.
· Ensure compliance with health, safety, and environmental policies, including WHMIS requirements.
· Actively contribute to hotel health and safety programs and maintain a safe workplace.
· Assume the duties of the Housekeeping Manager in their absence.
· Support additional projects and departmental initiatives as assigned.
· Perform additional duties and projects as assigned by leadership.
Working Conditions
· Flexibility to work evenings (up to 5pm), weekends, and holidays as required.
· Ability to move, lift, carry, push, or pull up to 50 lbs. without assistance.
· Regular standing, walking, bending, twisting, and reaching overhead and below the knees.
· Combination of office and guest-facing duties with extended periods of standing or sitting.
What you Bring
· Strong organizational and detail-oriented skills with a passion for cleanliness.
· Excellent communication and interpersonal skills to engage effectively with guests and staff.
· Proven leadership and team-building abilities, with the capability to motivate and inspire others.
· Ability to perform well under pressure in a fast-paced environment.
· Previous supervisory and/or training experience (minimum 1 year required).
· Experience with Property Management Systems and Microsoft Office.
· High school diploma or equivalent (post-secondary education an asset).
NOTE: This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
Job Types: Full-time, Permanent
Pay: $22.85 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Have you ever worked in housekeeping in a hotel before?
- Shifts are typically 8 am - 4:30 pm. Do you have any limitations to working that shift on any day in the week?
Experience:
- Housekeeping Supervisory: 1 year (preferred)
Licence/Certification:
- WHMIS Certification (preferred)
Work Location: In person
