Under general supervision, the Off Property Contact (OPC) works within a specific location, speaking to and soliciting the public to attend a Vacation Ownership presentation. The OPC is responsible for pre-qualifying the prospective clients to ensure that they meet the established guidelines and providing them with the proper documentation to attend the presentation.
ESSENTIAL JOB FUNCTIONS
- Books qualified prospects for a Vacation Ownership presentation or alternate marketing options.
- Maintains the site minimum standard for production, bounce back sales, and budgeted volume per month.
- Learns and delivers a branded and scripted marketing pitch.
- Books and sells area activities to customers according to business needs, and as directed by manager.
- Provides guests with site and area information upon request.
- Familiar with all company programs, systems and resorts.
- Remains current on all area attractions, events, and dining options.
- Knows home resort and all amenities offered to members, owners, and guests.
- Reports all negative customer experiences to management.
- Participates in a weekly and monthly review of targeted production and budgeted Volume per Guest (VPG) with management.
- Responsible for attending all staff meetings and trainings, as requested by management.
- Performs accurate accounting and reporting of all shift(s) details as directed by manager.
- Responsible for completing all required company trainings and compliance courses as assigned.
- Adhere to company standards and maintains compliance with all policies and procedures.
- Perform other related duties as assigned.
- High School Diploma or equivalent.
- No prior experience of training required.
SKILLS & ABILITIES
This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follows office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.).
- Excellent customer service skills.
- Excellent time management skills, including the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Ability to establish and maintain cooperative working relationships with internal and external Customers.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal supervision.
- Strong analytical and problem solving skills.
- Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or establish timeframes.
- Performs well with frequent interruptions and/or distractions.
- Basic mathematical skills, including the ability to calculate percentages and discounts.
- Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.
- Standing: Particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks. Specifically for long distances or moving from one work site to another often.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
- Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
- Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm’s reach or beyond.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a minor amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work yet the work involves sitting most of the time, the job is rated for light work.
- Extreme Cold, Outdoor: Exposure to weather related extreme temperatures, wind, rain, and/or snow with no effective protection from the cold.
- Extreme Heat, Outdoor: Exposure to weather related extreme temperatures, wind, and/or humidity with no effective protection from the heat.
Job Types: Full-time, Commission, Permanent
- Secondary School (Required)