StFX is a top ranking Canadian university and we are seeking a Customer Service Representative to be a part of the team at the STFX Store and Academic Services. This opening is for a permanent, full time position. Reporting to the Manager, StFXStore, and operating in conjunction with co-workers within the store, the Customer Service Representative will be responsible for serving various needs of customers and clients of the store. Occasional overtime and alternating weekend work is expected.
Responsibilities:
- Assisting customers in locating desired textbooks, trade books and supplies and in selecting a wide variety retail merchandise, including X-Rings
- Processing the sale of items via our POS System (BookLog) with timeliness, professionalism, and accuracy
- Answering phone and email inquiries and / or directing inquiries to appropriate personnel
- Maintaining a clean and tidy work and display environment.
- Building retail displays, stocking shelves and packing books and other merchandise for shipment.
- Providing service support and backfilling for the various store divisions as requested.
- Providing feedback to management, and area supervisors, arising via customer interaction.
Qualifications/Skills:
- Excellent customer service skills with a focus on professionalism and quality control
- Excellent time management and organizational skills.
- Knowledge of Windows XP and MS Office Suite; proficiency in Outlook and Internet Explorer
- Must be able to work extended hours without sitting and able to lift 25-50lb.
- Commitment to learn and comply with both University and StFX Store Policies.
- Ability to work well with others in a cooperative, and often fast-paced, environment.
- Successful completion of at least one (1) year of post-secondary education would be an asset and a minimum of one (1) year experience in a similar retail environment is required.
Job Types: Permanent, Full-time
Salary: $15.93-$19.47 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2023-10-06
