Are you passionate about the health and wellness industry? Do you have a flair for exceptional client service and thrive in a fast-paced, professional environment? If so, we’d love to meet you!
This position is a permanent role. Part-time or full-time available, some Saturdays as required
Who We Are
XONE Performance is a leading biomechanics assessment company dedicated to improving human movement through science, data, and expert coaching. We empower individuals to enhance their physical function and efficiency by providing personalized assessments, precise programming, and consistent support. Our approach integrates biomechanics, strength and conditioning principles, and performance analytics to help people build resilience, adaptability, and maintain optimal performance over time.
The Opportunity
As our Front Desk Receptionist (Client Care Associate), you’ll be the first impression our clients have—and one of the most important people in their overall experience. You’ll be responsible for providing top-tier customer service while also helping behind the scenes with operational and client booking support.
This is a great opportunity for someone who loves both administrative organization and high performance environments—and wants to make a meaningful impact on people’s longevity and well-being.
What You’ll Be Doing
You’ll be busy—and fulfilled—with a wide variety of duties, including:
Front Desk & Scheduling
- Greeting clients with professionalism and warmth
- Managing phone calls and emails
- Booking and confirming appointments across two locations using Jane App
- Adjusting daily schedules to optimize provider time and ensure smooth flow
- Ensuring intake forms and consents are completed and filed properly
Client Experience & Care
- Offering refreshments and maintaining a welcoming environment
- Processing payments and issuing receipts
- Following up with client post-assessment/session to ensure satisfaction and retention
Administrative Duties
- Billing and payment reconciliation
- Daily reporting and collaboration with other team members
Ongoing Learning & Development
- Attending performance training sessions
- Participating in team meetings and contributing ideas to improve client care
- Representing XONE Performance at occasional events and promotional initiatives
Who You Are
✅ 1–2+ years of reception or client care experience (preferably in health/wellness or healthcare)
✅ Friendly, outgoing, and professional in appearance and demeanor
✅ Detail-oriented and calm under pressure—can juggle tasks with grace
✅ Experience with a booking platform (MindBody/Jane) and Microsoft Office is preferred
✅ Interested in personal and professional growth in the wellness industry
✅ Own transportation and flexible availability (some Saturdays required)
Why You'll Love Working Here
Free On-site Gym
Educational Development Opportunities (local & international)
Career Growth and Mentorship
Supportive and Empowering Team Culture
Position Details
- Schedule: Flexible, Some Saturdays as required
- Start Date: Flexible
- Job Type: Full-time/Part-time, Permanent
- Compensation: $22.00 – 25.00/hr depending on experience
How to Apply
Please submit your resume and a cover letter to [email protected], letting us know:
- Why you’re interested in joining XONE Performance
- What strengths you bring to the role
- How you hope to grow with our team
We thank all applicants for their interest. Only shortlisted candidates will be contacted. Please be prepared to provide two work references upon request.
Pay: $22.00-$25.00 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person
