Toronto Division Copiers, established in 1972, located in Vaughan, has grown into one of the GTA’s largest providers of document imaging and document management solutions. Our main focus is to provide our customers with the best document management solutions together with a tailored, unique customer service experience. Our latest opening is for a front desk operations associate. The position is full time with a long-term outlook.
Job Summary:
This position is responsible for being the liaison between the customers and the field staff (technicians, sales, customer service and various departments of the company. It is the role of this position to ensure that all customer concerns and interests are being met with the best solution we can provide in a timely fashion, professionally and accurately.
Responsibilities:
- Communication/ correspondence with customers and vendors.
- Manage inter-office and field personnel communications
- Schedule and dispatch field technician team.
- Supervise and manage the daily schedule and field technicians.
- Prepare daily workload/ tasks and service schedule
- Issue tickets, work orders and delivery slips.
- Interface with customers to address questions, problems, service requests, and supplies.
- Record and maintain files and records of customer requests, service tickets, charges, inventory and other dispatch information daily.
- Intake for supply orders, preparation and shipping.
- Centralized information processing for management reports
- Prepare and keep records for different tasks and projects.
Key competencies:
- Critical thinking skills *REQUIREMENT*
- Communication skills (verbal and written)
- Ability to communicate well in a fast-pace and creative environment
- Organizational skills and detail oriented are key in a high-paced environment.
- The ability to work well under pressure of time and customers’ demands
- Good multitasking individual who has good judgment to prioritize situations
- Have at least 2 years office work experience, especially in customer service or sales and have excellent customer service skills.
- Must be personable, positive, outgoing, and able to respond to customer calls and email in a fluent, enthusiastic, and professional manner.
- Strong hold of the English language (verbal and written)
- Willing to learn and grow.
- Proven ability to process high volumes of work with great accuracy
- Have knowledge in Microsoft Office (Outlook, Excel, Word).
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Language:
Work Location: In person
