Crisis Intervention Worker
Durham Mental Health Services
Whitby, ON

Job Summary:

The Crisis Intervention Worker will provide individualized support to assist individuals in the resolution of their emotional or personal crisis.


  • Shifts are 8 hour daytime shifts rotating between 7-3, 11-7, and 3-11, including 1 weekend in 6.

Benefits (upon completion of probation):

  • Pension and Benefits (Health, Dental, AD&D)
  • Generous Paid Sick and Vacation

Summary of Duties:

  • Complete a comprehensive client assessment and service plan. Assist clients in identifying areas of need and goal development, ensuring goals are attainable and time specific, and that the client plays an integral role in the decision making process.
  • Complete a risk assessment and environmental screen on intake/contact.
  • Carry out the functions of psychosocial crisis intervention including supportive counselling, and assistance in the development of a recovery plan.
  • Provide crisis intervention services through telephone or face-to-face contact, in the client’s preferred environment.
  • Encourage the client in problem solving, conflict resolution, harm reduction, relapse prevention, medication management and other life skills as appropriate. Using a hands-on approach to encourage and motivate, provide life skills training as needed (i.e., cooking, cleaning, accessing public transportation etc.).
  • Develop and maintain a positive and collaborative relationship with stakeholders and community partners to ensure client needs are met.
  • Refer and coordinate client access to required medical, clinical or other community resources, including housing, food, clothing, recreational activities, educational and school programs, vocational opportunities, or services and other relevant services.
  • Advocate on behalf of clients and their natural supports.
  • Transport clients in the community as necessary.
  • Develop comprehensive discharge plans which include relapse prevention strategies and connection to on-going internal or external supports as needed.
  • Work cooperatively as a member of the crisis team.
  • Provide back-up assistance to agency programs as necessary.
  • Supervise student placements as assigned.
  • Provide mental health information and education to stakeholders, the public and community partners.
  • Maintain the safety and security of house, clients and property.
  • Assist in the day-to-day operation of the program location.
  • Represent the agency through community outreach and everyday interactions with other community resources, i.e., hospitals, hostels.

Minimum Qualifications:

  • Diploma or degree from an accredited College or University in a Human Services field.
  • Five years related work experience.
  • Education and Experience must include a demonstrated background in both mental health and concurrent disorders. Addictions experience will only be credited when it took place in a program/facility where addiction treatment was the primary focus.
  • Valid driver’s license and access to an insured personal vehicle. Must provide proof of adequate insurance coverage on request.
  • An up-to-date first aid certificate.
  • A satisfactory Vulnerable Sector Screening (Police Check)

Durham Mental Health Services is an equal opportunity employer and is committed to inclusive, barrier-free recruitment and selection processes and work environments. Please advise Human Resources of any accommodations needed to ensure your access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Job Types: Full-time, Permanent

Salary: $27.30 /hour


  • front-line mental health and Crisis intervention: 5 years (Required)
  • Addictions: 1 year (Preferred)


  • DCS / DEC (Preferred)


  • Driver's Licence (Required)