Choices is a growing, community-based, non-profit, charitable organization that is focused on providing shelter and outreach support for populations experiencing or at risk of homelessness in the Dufferin County. We are recognized in the community for our commitment to providing a safe environment and access to services to help individuals achieve independence and foster growth.
Our mission is to be a safe and supportive resource within the Dufferin County that offers an alternative to living on the street and supports clients in their transition to a productive and bright future.
We have a dedicated team working hard to achieve the following goals:
- Develop and promote community support which will ensure a successful integration of clients into the community as productive members
- Provide emergency housing in Dufferin County and surrounding areas
- Create awareness of support for the homeless population throughout Dufferin, while creating and developing strong community partnerships
- Provide opportunities to develop life skills within the community through access to education and community support to build positive self esteem and empowerment
- Adapt as the needs of the community change
Reporting to the Shelter Executive Director, the Team Lead Shelter Support Worker will be responsible for supporting Men or Youth within either of the 2 shelters. They will spend an abundance of time on the floor in the shelter.
They will ensure that the agency’s goals, policies and procedures are met and adhered to. The individual will ensure that strategic goals established are translated into practical action.
Duties and Responsibilities:
Food and Menu planning
- Oversee menu planning for your work location
- Complete grocery orders
- Complete water orders
- Place and pick-up food bank orders
- Coordinate the pick-up and drop-off of COBS bread for each shelter
- Regularly inventory food to ensure the continued implementation of safe food handling
- Ensure menu planning is based around food that is already on hand
- Rotate pantry and freezer items to ensure food is not expired and utilized according to expiry date
Site Supervision
- Ensure the overall cleanliness and organization of the shelter is above standard
- Ensure stock of cleaning supplies is satisfactory and replenishing when needed
- Overseeing general maintenance of site and coordinating repairs/trades as needed
- Conduct monthly checks of fire equipment
- Complete and record monthly fire drills
- Ensuring PPE is always available and stocked
- Complete monthly Health and Safety Checks and report any issues to Executive Director
Training and Orientation for New Employees
- Support the onboarding of new employees by conducting all training shifts
- Ensure new employees are oriented to the space and introduced to all job site expectations
- Review policies and procedures with new employees
- Support the employee in the completion of the orientation checklist and provide document to Executive Director once complete
Student Support and Supervision
- Participate in the recruitment, interviewing and on-boarding of placement students
- Act as an on-site liaison of placement students
- Ensure students are oriented to the space and introduced to all job site expectations
- Support students to create learning plans that align with their personal goals and meet the needs of the organization
- Support with midterm and final evaluation forms and have these reviewed and signed by Management
- Report and concerns or issues with student performance to Executive Director
Client/Program Oversight
- Provide weekly memos/bulletins to the team that provides highlights of the week
- Ensure staff team are inputting data and documentation into HIFIS and CRMS
- Maintaining and organizing hard copy files of client records
- Stock and replenish hard copies of shelter documentation
- Approve pre-screeners and arrange intake times with staff
- Takes responsibility of drafting Letter of Understanding for client conduct and sending to Management for approval and presenting to client once approved
- Provide consistent updates to the Case Management Team and Executive Director regarding progress of clients within the shelter
- Assist Case Management team with clients wherever applicable
Group/Program Coordination
- Design and plan all program content for groups
- Lead and coordinate the schedule of groups/programs offered within the shelter
- Develop, analyze and review self-evaluation tools for group participants
- Participate in the facilitation of groups/programs offered at the shelter
On-Call Responsibilities
- Participate in the On-Call rotation – per diem compensation will be applied
- Provide guidance to frontline staff who are experiencing challenges on site
- Update Management if situation is urgent
- Assist in finding coverage of shifts if staff are unable to report into work. Personally cover the shift if unable to secure other staffing options.
- Complete grocery orders
- Complete water orders
- Place and pick-up food bank orders
- Coordinate the pick-up and drop-off of COBS bread for each shelter
- Regularly inventory food to ensure the continued implementation of safe food handling
- Ensure menu planning is based around food that is already on hand
- Rotate pantry and freezer items to ensure food is not expired and utilized according to expiry date
Qualifications:
- Diploma or degree in Social Service Worker or related field or equivalent work experience
- Experience providing full cycle support, coaching, and counselling is an asset
- Ability to build lasting professional relationships with residents and community partners
- Excellent administrative skills including case management and computer use
- Experience working with multi-barriered or underserved communities is an asset
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing)
- Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
- Excellent verbal/written communication and interpersonal skills
- Strong analytical and organizational skills
- Demonstrated ability to work without direct supervision in a team environment
- Proficient in MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid certification in First Aid & CPR
- Training in ASIST and CPI
Working Conditions and Physical Requirements:
- Shift work with the ability to work excess/overtime hours where required
- Able to work well with internal and external clients
- Able to drive, walk (site locations) regularly
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Computer screen use (multiple screens if applicable) for prolonged periods of time
- Able to lift up to 20lbs (product, documents, etc.)
- Travel by vehicle to community sites for client support as required
Application Instructions:
Choices is an equal opportunity employer under the Canadian Human Rights Commission and AODA. Thank you for your application but only those selected for an interview will be contacted.
COVID-19 Considerations:
As part of Choices' commitment to health and safety, it is a condition of employment that you be fully vaccinated (2 doses, including 14 days since your second dose) against COVID-19 with a vaccine approved by Health Canada or have an exemption pursuant to the Ontario Human Rights Code.
Job Types: Full-time, Permanent
Pay: $24.50-$27.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Orangeville, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Shelter: 1 year (preferred)
Work Location: In person
