The Badminton and Racquet Club of Toronto, a mid-town private multi-racquet, fitness, wellness, dining and social club, with a strong foundation in excellence, located near transportation with a dynamic and vibrant stakeholder culture, is recruiting for a part-time Pro Shop Representative with great energy and enthusiasm to be part of our team.
Hours of Work: 5–20 per week
Requirements:
- Minimum of 1 year’s retail and reception experience
- Excellent communication skills
- Excellent computer skills
- Excellent clerical and organizational skills
- Ability to respond quickly and appropriately in all situations
- Excellent customer service skills
- Knowledge of equipment, racquet stringing and basic understanding of racquet sports rules
- CPR & First-Aid Certificate an asset
- POS knowledge (Northstar an asset)
- Coaching experience in a racquet sport an asset
- Racquet stringing experience an asset
- Background check required due to working with vulnerable persons
Duties:
Sales:
- Performs inventory control duties.
- Sells and promotes products.
- Promotes events, activities and services.
Customer Service Duties:
- Provides friendly, personal and attentive customer service. Ensures acknowledgment of every person who enters the facility.
- Answers telephones and dealing with emergencies and member inquiries in a professional, accurate and timely manner.
- Books courts and sports and member services activities, events and services.
- Assists with game arranging.
- Provides information on the Club, sports department and rules and regulations.
- Reports issues, complaints, hazards and customer requests to management.
- Strings racquets and updates member file with preferences.
- Updates procedures and information manuals, including information on current events/activities.
- Ensures the flow of communication within the department and other departments is consistent and timely.
- Ensures mail drop off procedures are followed; reviews accumulated mail and coordinates delivery of incoming mail.
- Covers reception desk during breaks and performs tasks such as answering telephones and dealing with emergencies and member inquiries in a timely and professional manner.
Emergency Procedures:
- Contacts emergency services and coordinates staff efforts in dealing with an emergency.
- Completes accident and incident reports.
Security:
- Keeps a watchful eye on all persons entering and exiting the Pro Shop and building when at the front desk.
- Reports any unauthorized/suspicious individuals to management.
- Reports to management any persons attempting to leave the premises in an intoxicated state, consistent with Smart Serve guidelines when working at the front desk.
- Views and ensures recording of security cameras when working at the front desk.
- Informs ADT of circumstances if the fire alarm is activated when working at the front desk.
Knowledge/Enforcement of:
- Acts as the information centre regarding all operations, general events, activities, rules, regulations, polices and emergency procedures.
- Reports all infractions to the Club’s professionals or management.
- Follows up on no shows and court infractions.
Inventory Control:
- Monitors and replenishes stock levels, advises when ordering is required and/or assists with purchasing inventory.
- Receives and signs for inventory and checks against packing slips and attaches pricing labels.
- Maintains inventory skus.
Clerical/Admin Duties:
- Updates member information.
- Records guest information.
- Organizes tournaments.
- Assists sports professionals with member lists, promotions, etc.
- Completes daily log.
Other:
- Performs daily cleaning and organizes Pro Shop and inventory as per Club standards.
- Maintains service standards at all times.
- Fulfils other duties as assigned by supervisor and/or manager.
- Abides by club policies, dress code, procedures, practices and all relevant legislation including health and safety and violence in the workplace.
Core Competencies:
- Customer focused
- Dependable/reliable
- Independent (thinker/worker)
- Team player
- Trustworthy
- Courteous and friendly
- Personable
- Professional and polished manner
- Dynamic personality
- Excellent judgement and able to deal with emergency situations in a calm and professional manner
Working Conditions:
Physical Functions of the job include, but are not limited to:
- Typing, answering phones, neck and back strains, lifting, pushing, pulling, reaching, bending, sitting for an entire shift…
- Repetitive and high-paced work.
Other Working Conditions include:
- Interacting with people, including disgruntled persons.
- Dealing with emergency situations.
- Required to work evenings, weekends, and statutory holidays.
- Required to work irregular start/end times and may have irregular days off.
We are an equal-opportunity employer, committed to ensuring fairness and consistency in all of our employment practices. Our work environment respects and supports the productivity, dignity, self-esteem and individuality of every person. If called for an interview, please let us know if you require an accommodation.
Thank you for your resume. We will only contact those that we believe to have the skills, knowledge and attributes necessary to do the job.
Job Type: Part-time
Pay: $17.60 per hour
Work Location: In person
