The Systems Technology Group (STG) ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the STG team provides technical advice and support to over 2000 operating units and offices across Canada.
Now, if you were to come on board as one of our Technical Support Technician, we’d ask you to do the following for us:
- Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others.
- Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across Canada, and recognize when to escalate to Tier 2 team.
- Respond to all queries via email/phone for all associates seeking assistance.
- Follow up to ensure issues have been resolved.
- Record, track, and document the request/problem-solving process and actions taken.
- Prioritize and execute tasks.
Think you have what it takes to be our Technical Support Technician? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Diploma in technology or equivalent combination of education and experience.
- Minimum 2 years of experience in a fast-paced environment.
- You have experience working with:
- LAN and WAN technology and concepts
- Windows 7, 8, 10
- Office 2013, 2016, 365
- Active Directory
- Exchange 2007, 2010, 2013
- SharePoint 2013
- iPhone, iPads, Android and Blackberry devices
- Excellent communication skills (written and verbal).
- Exceptional problem-solving skills.
- Superior customer service skills.
