Qualifications:
Job Description: Information Technologist (IT Specialist)
Position title: Information Technologist (IT Specialist)
Reports to: Director, Finance
Department: Finance
Start Date: 09-Sept-2024
If you’re looking to put your IT skills to work in a mission-focused non-profit organization within a supportive work environment, look no further… Come join our team!
Our Technology Services Department is looking for a trained IT Specialist to join us. If you are a service-oriented and self-motivated technology professional with strong IT troubleshooting and resolution skills, this job is for you!
Why work for the Jewish Federation:
- Our workplace is dedicated to the values of caring, excellence, collaboration, and efficiency
- We are committed to serving, connecting and enabling BC’s Jewish community
- We help improve the lives of those in need, locally, in Israel and around the world
- We offer internal training and development, and the opportunity to grow your career
- We offer a competitive remuneration and benefits package
Position Summary:
Reporting to the Director, Finance the IT Specialist will provide first line of support to the team in a variety of requests, from computer workstation maintenance, equipment inventory management, set-up, and triage to upgrades. Assist with the new team members onboarding and offboarding processes, as well as, systems support with the CRM, finance, grant allocation, software upgrade/patch monitoring, cybersecurity protection systems, etc.
Job Duties:
- Maintain IT infrastructure of JFGV by working collaboratively with external service providers to sustain current structure and implement new initiatives.
- Work with the Director of Finance and IT to develop IT policies that ensure safety and security of information systems especially around Cybersecurity and system maintenance.
- Training of staff to ensure adherence and compliance with Information system procedures and policies.
- Maintain in-house server hosting information processing systems, security systems and all other systems that are server reliant.
- Maintain a responsive help desk system through ticketing, phone call support, in person support, remote access support and site visits to connected agencies as needed.
- Troubleshoot and resolve incidents and problems related to users and network connectivity.
- On board and off-board staff regarding equipment and system access, training and compliance with information system and data safety guidelines.
- Maintain the inventory of all (onboarding/offboarding).
- Configure, test, and install PC hardware, software, operating systems and peripherals.
- Resource for end users for the Microsoft Office 365 Suite, CRM, Zoom, and all system software.
- Minimum Computer Information Technology (CIT) Diploma or equivalent in Computer and Information Technology, Network Administration, Computer Science, or a related field.
- 2+ years of experience in a technical support role.
- Certifications are preferred, but not required.
- Strong knowledge and expertise with a variety of software, hardware, and applications in a Microsoft environment.
- Knowledge of IP network concepts, administration, and security
- Broad knowledge of Windows operating systems and Microsoft 365.
- Ability to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Must be able to lift 50 lbs, bend, stretch, stand for extended periods, etc. to lift and maneuver computer equipment and perform installations.
About Us
The Jewish Federation of Greater Vancouver is our community’s central hub for Jewish philanthropy. Through our leadership and expertise in collaborative community planning, our annual fundraising campaign and other development efforts – and inspired by our Jewish values of tikkun olam(repair of the world), tzedakah(the obligation to care for one another) and Klal Israel(the collective unity of the Jewish people), and chesed(loving kindness) – we help make possible the programs and projects that contribute to building a vibrant, caring and inclusive Jewish community locally, in Israel and throughout the world.
The Jewish Federation is committed to equal opportunity and equal treatment for every prospective and current employee. We value diversity in the workplace and believe our work is stronger when it benefits from the experience and knowledge of a diverse team.
If you are interested in this opportunity, please submit your resume with cover letter. Tell us how you can use your skills to benefit our team and our community!
Resumes that do not include a cover letter will not be considered.
We thank all applicants; however, only those selected for an interview will be contacted.
Job Types: Full-time, Fixed term contract
Contract length: 60 months
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Years of Office 365 Administration experience?
Experience:
- IT support: 1 year (required)
- Triage computer and printer issues?: 1 year (required)
Work Location: In person
Application deadline: 2024-09-09
Expected start date: 2024-10-09
