Yorkdale Volkswagen is looking for a full time Parts Consultant to join our Yorkdale Volkswagen team.
We will provide training, a competitive compensation package, a winning environment to succeed and an invested management team to support you and your success. Additional perks include health and dental benefits and opportunities for professional growth and advancement.
The Parts Consultant supplies Volkswagen parts and accessories over the counter, through the shop, or on the phone to both clients and technicians. The Parts Consultant ensures appropriate stock and inventory of parts and accessories, and promotes Yorkdale Volkswagen’s standards.
Duties and Responsibilities
- Greets and services every client and/or technician courteously and promptly. This includes, answering questions and assisting customers/technicians in identifying and obtaining required parts.
- Handles orders and requests for information efficiently via telephone and over the counter customers/technicians.
- Specifies and identifies parts needed to meet customer/technician requirements, so that the number of parts returns due to errors is low. Uses parts equipment and information resources to accurately identify the required parts.
- In conjunction with the service department, solicits sales and suggests selling of service-related parts. Uses brouchures and merchandise displays as sales aides; displays seasonal parts attractively.
- Achieves Yorkdale Volkswagen’s goals for part sales by generating high:
o Parts and accessories sales.
o Number of counter tickets and repair orders processed.
o Parts and accessories sales per order.
o Parts and accessories sales per counter ticket.
- Maintains accurate sales and inventory records of all line items.
- Costs out parts and accessories on counter tickets and repair orders.
- Maintains and prepares records by creating invoices, maintaining customer back-order file, and receiving and duplicating repair orders.
- Ensures parts are charged to repair orders.
- Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.
- Requisitions non-stock or special-order parts; follows up on special ordered items and notifies the customer or technicians when received; and locates out of stock parts from outside source and submits and emergency order, if necessary.
- Upgrades knowledge of all products and services by training on the job and participating in meetings and educational and development programs.
- Cooperates with and assists with special projects, preparing orders for delivery or completing other tasks as assigned by the Parts Manager or Assistant Parts Manager
Minimum Qualifications and Skills
- Degree / Diploma in Automotive or other related program or 5 or more years of work experience in an automotive environment.
- Prior parts handling experience preferred.
- Automotive dealer experience.
- Technically knowledgeable and experienced with Volkswagen products.
- Prefer technical knowledge and/or experience.
- Outgoing and patient personality with good customer relations ability.
- Excellent analytical and problem-solving skills.
- Strong organizational skills.
- Excellent verbal and written communication skills.
- Able to read, comprehend information and able to understand and follow directions.
- Team oriented and enjoys working with others toward a common goal.
- Proven ability to work well under pressure while maintaining a calm demeanour.
- Flexible and open to change; able to take on special tasks as needed.
- Must possess a valid driver’s license with a clean driving record.
