243 Consumers Road, Toronto, Ontario, M2J 4W8
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
Loblaw is looking to hire a Pharmacy Student to assist in objectively approaching prescription incidents within the Pharmacy and following a methodology to determine root cause and appropriate counter measure. The Student will work with various stakeholders to ensure a successful resolution of all pharmacy incidents and the creation a continuous quality improvement plan. Focusing on objectively approaching prescription incidents within the Pharmacy and following a methodology to determine root cause and appropriate counter measure. The student will be required to review submitted incident reports, identify clinical risk, as applicable, and prepare a response regarding the incident to impacted stakeholders using non-technical language.
Investigation and Resolution:
Know how to use a variety of tools to identify root cause and compliance measures
Review submitted incident reports and identify clinical risk, as applicable
Be aware of how to identify appropriate tools to use based on situation/incident
Ability to generate a professional and considerate response to a customer and stakeholders regarding an incident using non-technical language
Ability to develop rapport when speaking to customers and stakeholders by phone or in-person, demonstrating empathy, patience, compassion and confidentiality
Ability to manage multiple open incidence while prioritizing and performing timely follow up with stakeholders
Responsible for leading medication recalls to completion, from working with internal teams to ensuring all stores have completed Recall procedures
Ability to be on call to participate in the Recall process from start to completion
Willingness and ability to support enterprise pharmacy operations with specific programs and procedures
Analytics and Improvement:
Ability to work with various database systems to build reports, retrieve and organize data for analysis
Ability to perform analysis with large amounts of data to identify trends and causal factors
Demonstrates ability to use advanced tools within excel or statistical software programs
Ability to interpret analysis and present to stakeholders in simple and easy to understand format
Capable of identifying focus areas from data analysis to work with key stakeholders to develop improvement action plan
Demonstrated ability to work with stakeholders to create a framework for continuous quality improvement
Supports stakeholders with identification and implementation of improvement ideas
Effective communication with stakeholders at all levels of the business
What You’ll Need
This position requires an advanced level of initiative, analysis and judgment in order to organize and prioritize tasks, workload and follow-up
Must be currently enrolled in a Pharmacy Program
Proven client relationship management and customer service skills
Understanding of health benefits industry, including drug plan management would be an asset
Strong analytical skills to effectively problem solve
Must have a good professional presence and possess strong planning and organizational skills
Delivers results in a high-pressure environment with the ability to set priorities and meet challenging deadlines
Demonstrated ability to effectively communicate ideas and actions to those at all levels of the organization
Quick learner: ability to rapidly assimilate new concepts and ideas, and willingness to learn
Working towards a post-secondary education in a related field
Ability to work independently and in a team setting
Must be comfortable working with Microsoft Office and SharePoint
Relevant work experience is considered an asset
How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Type of Role:
Temporary (Fixed Term)
Type of Contract:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
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