Medical Office Assistant (MOA) – Busy ENT Specialist Clinic
We are a fast paced and patient focused ENT (Ear, Nose & Throat) specialist clinic seeking a highly organized, compassionate, and detail oriented Medical Office Assistant to join our growing team. The ideal candidate thrives in a busy clinical environment, multitasks efficiently, and provides exceptional customer service to patients and healthcare providers.
Responsibilities
* Greet and check in patients in a professional and friendly manner
* Answer and manage high volumes of phone calls, emails, and patient inquiries
* Schedule, confirm, and coordinate specialist appointments and follow ups
* Manage referrals from family physicians and other healthcare providers
* Prepare and organize patient charts, referrals, and medical documentation
* Accurately enter and update patient information in EMR systems
* Coordinate diagnostic testing, specialist procedures, and surgical bookings
* Fax, scan, upload, and file medical reports and requisitions
* Process billing and assist with MSP/private insurance documentation when needed
* Maintain communication with physicians, nurses, pharmacies, and allied health professionals
* Assist physicians with clinic flow and ensure examination rooms are prepared
* Prepare, clean, disinfect, sterilize, and process ENT examination and procedural equipment according to clinic infection control protocols
* Monitor inventory and restock medical and procedural supplies as needed
* Handle sensitive patient information with strict confidentiality
* Maintain cleanliness and organization of reception and clinical areas
* Support administrative and operational tasks to ensure smooth daily clinic operations
Qualifications
* Strong knowledge of medical terminology
* Excellent communication and interpersonal skills
* Strong multitasking and time management abilities
* Ability to work efficiently under pressure in a fast paced environment
* Professional, reliable, and team oriented
* Experience with surgical bookings and referrals is an asset
* speak mandarin or Cantonese is an asset
What We Offer
* Supportive and collaborative team environment
* Opportunity to work in a respected specialist medical clinic
* Competitive compensation based on experience
* Ongoing learning and growth opportunities
To apply, please submit your resume and a brief cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: $17.95-$35.00 per hour
Work Location: In person
