Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
- Fluency in English /Spanish
- 2-3 Years Customer Service Experience
- 2-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
-Technical Help Desk Experience
Pay: $27.00-$28.00 per hour
Work Location: Hybrid remote in Scarborough, ON M1L 4S2
