Receptionist
Manoir Hovey
North Hatley, QC
A 5-star Relais & Châteaux lakeside inn, Manoir Hovey is looking for a Receptionist to join our award-winning team.

Under the supervision of our Concierge / Front Desk Manager, the Receptionist is responsible for the following:

Welcoming guests upon their arrival, accompanying them to their room while providing basic information about the hotel and services.
Taking reservations over the phone and processing the ones arriving through the online reservation system accordingly.
Proceed to guests' departure and payment. Make sure their stay met their expectations.
Answer guests questions, over the phone or by email.
Provide a 5-star service in accordance to Relais & Châteaux standards at all time.
REQUIREMENTS

Excellent presentation and welcoming personality
Skills for customer service
Professional behavior and attitudes (able to work in team, to take initiative, courteous, honest, versatile, dynamic...)
Perfectly bilingual French and English. Additional language, a strong asset.
Ability to process monetary transactions.
Methodic, efficient and organized
Computer literate (Microsoft Office, Google Docs/Drive Gmail, etc.)
Experience in high-end hospitality, an asset