Job Title: SAP PM/EAM Functional Lead
Location: Calgary, AB
Schedule: Full Time
Duration: 6-Month Contract with Permanent Conversion Opportunity
Our client is seeking an experienced SAP PM/EAM Functional Lead to support and manage SAP HANA Plant Maintenance (PM) and Warranty Management applications. The successful candidate will bring strong functional expertise, production support experience, and the ability to collaborate with business and technical teams to ensure stable and efficient operations.
What's the Job?
- Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
- Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
- Perform issue analysis, root cause identification, and recommend long-term solutions.
- Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
- Coordinate issue resolution with cross-functional teams across SAP modules and integrated systems.
- Support configuration, testing, deployment, and validation of enhancements and defect fixes.
- Analyze business requirements and translate them into effective functional solutions.
- Maintain application stability and ensure minimal disruption to business operations.
- Assist with transport management, release validation, and post-deployment support activities.
- Support plant maintenance processes including:
- Equipment and functional location management
- Maintenance notifications and work orders
- Preventive and corrective maintenance
- Task lists and maintenance plans
- Breakdown maintenance and service history
- Support warranty processes including master data management, claims processing, entitlement validation, tracking, and reporting.
- Work directly with business users to resolve process issues and improve operational effectiveness.
- Participate in ticket triage, backlog management, prioritization activities, and support reviews.
- Document incidents, resolutions, support procedures, and known errors.
- Contribute to knowledge management and continuous improvement initiatives.
- Ensure compliance with change, incident, and problem management processes.
- Partner with SAP functional teams, BASIS teams, developers, integration teams, testers, and business stakeholders.
- Escalate critical issues with clear impact assessments and recovery plans.
- Provide guidance and support to junior team members as needed.
What's Needed?
- 8+ years of experience supporting SAP HANA SCM environments within an Application Management Services (AMS) or production support setting.
- Strong functional expertise in SAP Plant Maintenance (PM).
- Experience supporting Warranty Management processes and related business functions.
- Proven experience with incident management, problem management, service requests, and root cause analysis.
- Understanding of SAP HANA environments and production support best practices.
- Experience with SAP configuration analysis, troubleshooting, testing, and deployment support.
- Knowledge of integrations between SAP PM and modules such as MM, CS, SD, and FI/CO.
- Strong analytical, documentation, communication, and stakeholder management skills.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent practical experience.
What This Role Offers.
- Opportunity to work on complex SAP Plant Maintenance and Warranty Management initiatives.
- Exposure to enterprise SAP HANA and SAP S/4HANA environments.
- Collaborative work environment with business and technical stakeholders.
- Opportunity to support critical maintenance and warranty operations across multiple sites.
- Chance to contribute to system improvements, operational excellence, and continuous improvement initiatives.
- Long-term career growth potential through contract-to-permanent conversion.
- Opportunity to mentor junior team members and influence support best practices.
Preferred Qualifications
- Experience with SAP S/4HANA.
- Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
- Knowledge of SAP workflow, IDocs, interfaces, and integration troubleshooting.
- Familiarity with SAP Fiori applications related to maintenance and service management.
- Experience using ServiceNow, Jira, or similar service management tools.
- Understanding of ITIL-based support processes.
- Experience supporting global or multi-site manufacturing or service organizations.
- Exposure to reporting and analytics solutions supporting maintenance and warranty operations.
- ABAP debugging knowledge or experience working closely with development teams.
- Experience in support transitions, hypercare activities, and continuous improvement programs.
Work Location: In person
