Intake Specialist
Toronto, ON
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

You’ll lead all new intakes for a portfolio under Corporate Centre Technology. You'll provide end to end support on the intake process and manage all new requests tat come through the intake process As the Intake Specialist, you’ll collaborate with a diverse team to create a consolidated response including scope documentation and estimation.

How You’ll Succeed

Understanding Requirements - Work closely with Business Partners and guides the team to develop integrated baseline project plans applying estimated models; documents estimating assumptions, refines plans and manages performance against them . Manage project communications including status reports to executives, stakeholders, business units, vendors, project team, etc. Develop, take ownership, and prepare estimates and solution document by cooperating with BSAs, DEV and QA team members across Corporate Centre Technology. Set up appropriate governance and oversight of all intakes.
Relationship Management and Reporting - Develop and maintain productive relationships with designated clients, peers including liaising with external service suppliers and clients to resolve problems/inquiries .
Coordination & Collaboration - Coordinate and lead cross-functional tasks or work packages to identify and document functional or reporting requirements, work flow, information sources and system specifications. Partner with project manager, technical resources, vendors, and management to ensure accurate execution of projects.
Who You Are

You have experience as an Intake Specialist, BSA, or PCO for minimum 2 years. You have very strong communication skills and are result oriented and pay attention to details
You have a degree in Computer Science, Business, Engineering, or related fields.
You have good knowledge of project management principles and Microsoft office tools. Strong EXCEL proficiency.
You're driven by collective success . You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
You put our clients first. Passion for client service - You want the work you do each day to result in a positive client experience.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Job Location

Toronto-483 Bay St;. 8th Floor
Employment Type

Weekly Hours