Customer Service Representative
Lux Windows and Glass Ltd. was founded in 1969 with just five employees in a small shop in Calgary. Now, with a 105,000 sq. ft., state-of-the-art manufacturing facility, our experienced team of more than 260 engineers, installers, craftsmen, carpenters and sales professionals are committed to ensuring our customers are always completely satisfied. This commitment to care and attention is, and always has been, the hallmark of our family business.
We are looking for a full time reliable, dependable and hardworking individual to be one of our Customer Service Representatives.
Vision: To change people’s view of the world.
Mission: We are obsessed with creating innovative solutions and how we make people feel.
Intention:
To consistently provide the ultimate “Lux Experience” to every client and employee; by mindfully offering the highest level of products, quality, service, and kindness.
Job Purpose:
The CSR’s primary function is to proudly provide the highest level of customer service. To also maintain strong relationships with clients and continue to strengthen our reputation in the industry and our community as industry leaders and service providers.
Expectations:
- Consistently practice and promote the Lux Windows’ intention.
- Follow company policies and procedures.
- Comply with safe work practices and health and safety legislations, policies, and procedures.
- Successfully and accurately complete daily tasks and meet deadlines.
- Keep work areas neat and orderly.
- Effectively communicate and attentively listen with clients and coworkers.
- Commit to self-improvement.
- Actively contribute to continuous improvement.
- Follow manager’s directions and promote teamwork.
- Seek constructive and positive approaches to resolve workplace issues.
- Commitment to internal customer service and support.
- Exercise organizational and time management skills.
- Practice good attendance and punctuality.
- Acceptance of miscellaneous duties as required.
Role Responsibilities:
- Provide support and/or information for clients.
- Ensure every client is cared for in a timely manner.
- Maintain customer relationships to ensure positive experience.
- React quickly to changing internal and external business conditions and propose effective alternatives.
- Manage and resolve potentially stressful and difficult situations by involving the right people at the right time.
- Continuously seek to improve internal business processes and reduce errors by investigating and adapting new procedures, tools or technology.
- To gain a clear understanding of all Lux Windows and Doors products and parts
- Respond quickly and efficiently to customer inquiries and concerns.
- Effectively time manage
- Quote and order window/door components; including invoicing and order maintenance.
- Ordering and scheduling screen finals/lock outs.
- Ordering and scheduling Field Glazing.
- Scheduling Service Techs and Glaziers.
Qualification:
- 3+ years’ experience in Customer Service
- Strong organizational abilities
- Strong communication abilities
- Critical thinking
- Self-starter that is organized and wants to positively impact the company and clients
- Capable of working under pressure to meet deadlines and prioritize work
- Actively engage at any opportunity to collaborate with colleagues and clients
- Proficient in Microsoft Word, Excel, Power Point, and Outlook
- Unwavering commitment to safety, continuous improvement, and project management excellence
Job Types: Full-time, Permanent
Experience:
- Customer service: 3 years (required)
- DOORS AND WINDOWS: 1 year (required)
Work Location: In person
