Location: Moncton, New Brunswick
The Opportunity:
We are looking for a Technical Analyst to join our team in Moncton, New Brunswick. If you’re a natural leader and motivated by a fast-moving environment this opportunity is truly once in a lifetime. As a Technical Analyst, customer service excellence will be top of mind. In this agile and collaborative position, you will support and enable the retail locations within Moncton, mobilizing associates with technology. This tight knit team is looking for a self-starter who thrives on change and is comfortable with a wide range of technologies.
Your Focus:
Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
Analyze, document, and escalate critical issues to appropriate support groups
Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
Perform preventative maintenance and install upgrades and options
Support of retail locations (or other JD Irving affiliates) within the greater Moncton area
You Have:
Post-secondary education in a related technical field
3+ years’ experience in a customer facing technical position
Customer service mindset with a high level of attention on delivering a quality service
Physical ability to complete setups and deployment of computer equipment
Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI
Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
You Are:
Customer focused: motivated by inspiring others to do things differently
Technically inclined, process oriented and driven by a natural curiosity
Analytical; enjoy problem solving and being empowered to make decisions
Happy in an environment where you can work independently as well as collaboratively
Self-starter with the ability to work independently and within a team
Excellent and customer focused communication skills while building a professional relationship with end users
A continuous learner: acquiring new skills and software applications is second nature
At home in a fast-paced work environment where solutions are not always clearly defined
A practiced communicator with strong verbal, written, and interpersonal skills
Organized, analytical and business savvy
Bonus:
Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
JDI IT: Who we are and what we offer
At JDI IT, the belief that what people experience matters more than technology is part of our foundational core.
With over 300 employees, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their strategies to continued advancements in IT. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!
We appreciate your interest! Only those candidates selected for an interview will be contacted.