Pre Delivery Inspector - Low Rise
Empire Communities
Hamilton, ON
Position Overview:
Responsible to perform QA assessments and inspections of finishes in newly constructed homes and co-ordinate service repair work on homes in conjunction with construction based on pre-occupancy and after sales service ensuring customer satisfaction. Coordinate and conduct pre-delivery presentations with home purchasers in compliance with the Tarion new home warranty program and Ontario Building code.

Key Functions & Duties:
Responsibilities of this position include, but are not limited to:

Perform assessments of finishes in newly constructed homes, ensuring readiness of pre-delivery presentation; conduct pre-delivery presentation with purchasers, document purchaser requests and deficiencies

new home buying experience

Complete any and all documentation in an efficient manner

Ensure all extras and upgrades are in the home

Respond to the needs of the purchasers throughout the different phases of their

Effectively and positively communicate and report progress and trade intervention requirements to on-site Customer Care Coordinator, Site Superintendent and Construction Managers

Prepare and provide weekly summary reports

Track and follow up on outstanding service work

Coordinate new home presentations according to construction schedule

Participate in conciliation for identified warranty items

The New Home Specialist position will be required to rotate from development to development based on the construction cycle and business needs and be able to work late if required, or come in early and possibly work weekends

Attend Tarion seminars and attend home purchaser functions as required

Complies with legal, legislative and corporate safety requirements

Assist other associates when required in the interest of purchasers

Suggest and make recommendations for process improvements

Responsibilities and essential functions may be modified at any time depending on business needs

Conduct inspections of sales offices and model homes

Ensure work orders are issued to trades and follow up to completion

Meet with homeowners to review deficiencies and coordinate trades access to homes

When not conducting QA’S or PDI'S must assist customer service with administrative duties such as filing, data entry etc.

Will be required to be on rotation for emergency after hour’s phone.

PREFERRED SPECIFICATIONS:
Proven ability to deliver exceptional customer service

Ability to work well individually or in a team setting, be professional

Possess excellent written and verbal communication skills

Previous experience in the home construction service industry

Knowledge of Tarion (new home warranty act) and OBC

Knowledge of construction processes

Demonstrated ability to manage conflict and convey solutions for problem resolution

Valid drivers’ license, must provide a clean drivers’ abstract

Must have steel-toed safety boots and hard hat

Own/reliable transportation

Computer knowledge-previous experience with handheld computerized system

Newstar Experience