The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs, utilizing Canadian Tire’s computerized booking and purchasing systems to estimate service costs and times. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position.
The ideal candidate will be mature, attentive to detail, a team player, and customer focused.
Responsibilities and Tasks
- Provide excellent customer service and ensure ongoing commitment to the needs of the customer and their vehicle.
- Respond to customer inquiries in a timely manner, over the phone and in person.
- Understand customer needs and provide them with a complete solution.
- Manage customer concerns and problems promptly.
- Deal with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.
- Complete and review repair orders with customers.
- Estimate cost and time for service and repairs needs. Ensure final invoice is the same as estimate and vehicle is delivered on time.
- Act as liaison between customers and technicians and manages the status of work orders.
- Schedule service and repair appointments.
- Operate computerized work order systems.
- Complete other tasks, as required.
Skills Needed
- Knowledge and understanding of market trends in the automotive service industry and mechanical components of automobiles OR an interest and willingness to learn the necessary trends and technical components.
- Comfortable in utilizing computer systems for most job duties.
- Excellent communication skills, both oral and written.
- Aptitude for building and maintaining interpersonal relationships.
- A collaborative, team oriented mindset.
- High attention to detail and the ability to plan and organize.
- Excellent problem solving and decision making skills.
- Valid driver’s license for province of employment.
Work remotely
Job Type: Full-time
Pay: From $15.30 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Expected start date: 2024-08-15
