Ticket Agent - Box Office & Call Centre
Toronto International Film Festival
Toronto, ON
Submission Deadline: Friday, February 15th, 2019.

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We are currently hiring for the position of:
Ticket Agent – Box Office & Call Centre

Reporting to the Manager - Ticketing Services, Ticket Agents work in both the Box Office and the Call Centre and are responsible for providing exceptional customer service while selling tickets to all events at TIFF Bell Lightbox.

Responsibilities
Providing excellent customer service in person, through inbound and outbound calling
Handling large volume of sales on a regular basis
Processing cash, debit and credit card transactions and balancing deposits
Operating computerized ticketing systems and ensuring all account data is captured accurately
Providing information about all products and services available at TIFF Bell Lightbox
Maintaining discretion regarding confidentiality of account information, as per privacy policy
Adhering to all ticketing policies and procedures
Filling, sorting and organizing Box Office materials
Performing some light lifting and other duties, as required
Minimum Requirements
Customer service experience required.
Familiarity with Ticketing Systems is an asset. Knowledge of Archtics/PCI is preferred.
Excellent written and verbal communication skills (in English)
Ability to speak multiple languages is an asset
Previous experience in a Call Centre environment
Enthusiastic, ambitious, self-motivated, open to working in a team environment
Ability to work calmly under pressure while balancing multiple priorities
High level of computer literacy. Comfortable operating multiple computer based systems simultaneously
Previous cash handling experience is required. Experience handling sales of all types (credit, debit, gift cards)
Able to adapt to a flexible work schedule, including evenings, weekends, and holidays.
Start Date
March 4, 2019
How to Submit & Application Deadline
Please submit cover letter and resumé as one (1) PDF or Word document, by 5pm on Friday, February 15th, 2019.
All applications must be submitted online through the posting found on our website tiff.net/careers.
Please note in your cover letter where you saw this job posting.
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. No telephone or walk-in inquiries please. All applications are considered confidential.

TIFF is an equal opportunity employer and is committed to providing accommodations in our hiring process for people with disabilities. If you require an accommodation, please inform us in advance and we will work with you to meet your needs.