IT Service Desk Specialist
Responsibilities:
- Respond to incoming service requests from users via phone and email courteously.
- Document relevant user details and issue descriptions.
- Prioritize and schedule support tasks, escalating when necessary.
- Track and document the resolution process and all actions taken.
- Access and use online resources for troubleshooting and updates.
Must have knowledge and experience:
- Familiarity with Dell and VMware products.
- Experience with incident response.
- Willingness to travel to client locations as needed.