Customer Service/Sales Representative - Web Consultant (Bilingual French)
Deluxe Corporation
Mississauga, ON

Location: Mississauga, Ontario
Req ID#: 13467BR

Description
This position requires a full time call center sales rep who will be responsible for both performing outbound and inbound sales calls to existing and new small business customers. Sales involves consulting with customers on the importance of getting their business online, building a brand and marketing themselves. The position requires the selling of additional services to drive revenue.

Accountabilities

  • Outbound Telemarketing sales – On behalf of customers, rep will be asked to perform telemarketing calls to sell Web services. This may include calling into an existing base of customers to upsell or may require calling into a net new customer base.
  • Manage a lead list, and track sales activity
  • Meet specified sales and call KPI as defined by program

Inbound Call Centre sales - On behalf of customers, rep will be asked to take inbound calls to sell Web services.

  • Manage a lead list, and track sales activity
  • Meet specified sales and call KPI as defined by program
  • Demonstrates continuous progress towards meeting department goals of sales, service and quality.
  • Effectively uses feedback from call monitoring and coaching. Participate in sales and service training programs which are designed specifically to help ensure agent successes.
  • Maintains accurate CRM database to ensure that all Customers are dealt with in a timely manner to secure the sale.
  • Position may include other duties as determined by the company.

Required

  • High School Diploma (or equivalent)
  • At least one year experience in Customer Service, Sales or Hospitality industry experience
  • Clear verbal and written communication in English and French Required
  • Have experience selling with the ability to convince/persuade opinions
  • Ability to over come objections and close a sale
  • Computer skills- proficient in : internet, browsers, excel, email
  • Ability to multitask- talk and type or toggle between screens at the same time
  • Strong interpersonal and customer service skills
  • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills
  • Good judgment and decision making
  • Ability to work efficiently both independently and as part of a team
  • Ability to work under pressure and cope with stress effectively
  • Personable, consider yourself a conversationalist
  • Self-motivated, driven
  • Get energized by sales achievements/results

Job Type: Full-time

Experience:

  • Customer Service or Sales: 1 year (Preferred)

Language:

  • French (Required)