Are you an experienced Consumer Account Manager (lender) seeking to advance your career?
We are offering a full-time Tuesday to Saturday opportunity in our Armstrong BC location, where you will work directly with members to understand their financial goals, provide lending and investment solutions, manage and grow an established, diverse consumer lending & investment portfolio, and help create an exceptional member experience. If you are a relationship builder who enjoys finding solutions, providing meaningful financial advice and contributing to your community, we’d love to hear from you!
Who We Are:
At VantageOne, we are neighbors helping neighbors. We have been helping our neighbors since 1944 when our first branch was opened in the North Okanagan. We are driven by a strong set of values that guide our actions and define our commitment to our members, clients, and employees. We are passionate about our Members and Clients, we are Action Driven to explore ways to innovate and simplify our member and client experiences, we take Ownership and are Accountable for our actions and we are always striving to Be the Best. In addition, we are dedicated to promoting Diversity, Equity, Inclusion, and Reconciliation (DEIR) in all aspects of our organization.
Our mission is clear, we provide our communities with access to member-focused advice, high-quality financial services, and help our communities and employees grow.
What We Offer:
Seamless Transition: Step into a well-maintained portfolio, allowing you to hit the ground running.
In-Branch Role: Engage with members directly in a collaborative, supportive environment.
Truly Local: Our branches are located exclusively in the North and Central Okanagan, allowing us to genuinely value and implement our employees’ insights and ideas.
Guaranteed Compensation: Enjoy a steady income that isn’t dependent on sales targets. We offer a competitive base salary ($67,667.04 to $87,003.48 per year). Our compensation package includes a great benefits plan, paid vacation time, and RRSP contributions without requiring you to invest your own earned income.
Collaborative Environment: Thrive in our team-oriented work environment, where your contributions are valued and recognized.
Make a Difference: Be part of a team that makes a positive impact on our members and in the community.
This role is part of a bargaining unit which covers Main, North Vernon, Armstrong, and Arrow Lakes Branch locations. If you’re ready to advance your career while enjoying a fulfilling life outside of work, this is the opportunity you’ve been waiting for!
What You'll Do:
As an Account Manager III – Retail, you will manage and grow an assigned portfolio while helping members navigate a range of financial needs.
Your responsibilities will include:
· Building strong, long-term relationships with members and becoming a trusted resource for their financial needs.
· Managing a credit portfolio consisting of moderate to highly complex loans, mortgages and investments.
· Reviewing, analyzing, approving, renewing, or declining credit requests within assigned lending limits and Credit Union policies.
· Granting residential mortgages, including CMHC insured mortgages and construction financing, as well as personal lines of credit, overdrafts and personal loans.
· Conducting credit investigations and analyzing financial information, security, and supporting documentation.
· Evaluating security and loan-to-value positions and ensuring appropriate documentation is completed in accordance with risk, legislative, and regulatory requirements.
· Providing individualized financial advice and information on lending, deposit and investment solutions (non mutual fund)
· Understanding each member’s broader financial situation and identifying solutions that support their goals.
· Proactively identifying opportunities to deepen member relationships through relevant products and services.
· Managing and developing an investment portfolio and administering Estate Accounts.
· Monitoring your portfolio for potential delinquencies or emerging risks and working collaboratively with Centralized Audit – Credit Control when required.
· Building internal and external referral networks and identifying opportunities to grow relationships and attract new members.
· Participate in business development initiatives and community events.
· Staying current on Credit Union lending and deposit products, policies, procedures, legislation and regulatory requirements.
· Sharing knowledge, success, and best practises with your teammates and contributing to branch planning and special projects.
What We're Looking For:
Someone who combines strong technical lending knowledge with an equally strong commitment to people and service.
Ideally, you have:
· A bachelor’s degree or diploma requiring three to four years full-time study, or an equivalent combination of education and experience acceptable to VantageOne.
· Education in accounting, finance, business administration, or a related discipline is preferred.
· Completion of the CUIC 210 – Residential Loan and Mortgage Lending.
· 1-3 years of experience in retail lending environment.
· Advanced knowledge of retail credit products and solutions, including analyzing personal financial statements, evaluating security, negotiating terms and conditions, monitoring credit, and managing delinquency.
· Working knowledge of lending and deposit products and services.
· Knowledge of wealth management products and services, including RRIFs, RRSPs, RESPs, TFSAs, and Estate Planning.
· Familiarity with financial planning, mutual funds, securities and other specialized financial services to identify appropriate referral opportunities.
· Strong verbal and written communication skills with the ability to uncover member needs and confidently discus and negotiate pricing, terms, and conditions.
· Strong relationship building, problem solving, organizational and accuracy skills.
· A solid understanding of the competitive financial-services environment and changing industry trends.
· Comfort using banking and lending software, CRM systems, Digital files, electronic signatures and Microsoft suite of applications.
You’ll thrive in this role if you are:
· Member & relationship focused – You build trust, listen well, and provide solutions that put members first.
· Accountable & results driven – You take ownership, follow through, and are motivated to achieve.
· Solutions oriented – You’re analytical, accurate, and confident navigating complex financial needs.
· Collaborative & community minded – You’re a positive team player who values strong relationships and community connections.
For full job details please see our website.
To apply, please submit your resume and cover letter to [email protected].
We welcome applications from all interested; however, only those selected for an interview will be contacted.
The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit check.
Pay: $67,667.04-$87,003.48 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
