Library Assistant (User Services)
Western University
London, ON
Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level M

Please note, this is a temporary full-time contract opportunity, with an expected end date of April 30, 2021. Secondments are welcome.

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

Western Libraries provides the library and archival expertise and infrastructure – information resources, technology, people, and spaces – required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research and scholarship.


The Library Assistant (User Services) is often the first point of contact between a library user and Western Libraries services, facilities and collections. The Library Assistant (User Services) facilitates the seamless connection of library users to these services, facilities, and collections so that users can be successful in achieving their teaching, learning and research goals. The incumbent will support the creation of tools and resources to support library users with accessing services, and will provide general orientation and instructional support to educate both library users and staff on new and existing library services and resources. In completing assigned work, the incumbent performs duties that require frequent independent application of library principles and procedures, and may assist in coordinating the work of others, such as Library Assistant and Casual Assistant staff.


  • 3 year university bachelor’s degree
  • More than 1 year and up to and including 2 years’ experience working in an academic library setting, demonstrating library resources and services to individuals and groups
  • Experience providing reference services in an academic library setting, or similar
Knowledge, Skills & Abilities:
  • Strong customer service orientation, with the ability to identify and understand customer needs, and provide appropriate solutions to meet these needs
  • Excellent oral and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
  • Personable and courteous in working relationships with colleagues, students and the public
  • Ability to interact professionally with students, staff, faculty, and other members of the University community
  • Ability to organize, prioritize, and accomplish a variety of tasks in a fast-paced environment
  • Intermediate computer skills using a variety of software, including Internet browsers, Microsoft Office Suite, content management software, and an integrated library services platform
  • Ability to use and demonstrate a variety of library resources, including the Library catalogue and online databases
  • Working knowledge of catalogue standards for bibliographic and item records for serials and monographs
  • Working knowledge of collections maintenance procedures and relevant classification systems, such as Library of Congress
  • Attention to detail and accuracy to ensure seamless access to Library materials
  • Strong fine motor skills to handle a variety of library materials
  • Library expertise including familiarity with Library of Congress classification system
  • Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries’ events and activities
Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at or phone 519-661-2194.

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.