Store Manager

Women in Need Society
Calgary, AB

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Job details

Full-time
2 days ago

Skills

Customer service
Merchandising
Post-secondary education
Communication skills

Full job description

General Overview:

The Store Manager is responsible for the effective and profitable operation of a WINS thrift store. This position is responsible for the overall operations of a store, working under the direction of the Retail Business Manager. This includes supervising team members, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store teams and ensures a safe and healthy work environment.

The duties and responsibilities of the Store Manager include, but are not limited to:

Supervisory and Team Building

Foster a positive workplace and team environment through open communication

Motivate and inspire store team members and volunteers

Cross-train store team members and volunteers to do various tasks within the thrift store

Provide ongoing training, feedback and performance reviews for store team members

Provide leadership through modeling appropriate behaviours

Learn all job functions of the store and cover off for various roles when required.

Respect and comply with all WINS policies and procedures, ensuring employees are aware of and comply with the policies

Use appropriate discipline when required, as per WINS’ policies

Attend and participate in regular team meetings, communicating relevant events to the store team members

Store Presentation and Merchandising

Ensure a clean and organized store

Ensure proper signage and store displays are updated on a regular basis

Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales

Operate the store to maximize product on the sales floor

Learn and train staff on product knowledge and merchandising

Ensure consistent and quality sorting and pricing of donations

Store Sales and Profitability

Maximize sales and ensure that store is achieving its sales target (budget)

Execute promotions and seasonal events to achieve targets

Ensure product pricing represents fair market value and company strategy

Establish sales objectives for store staff and monitor on daily/weekly basis, as well as month to date and year to date.

Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood and community

Evaluate store sales on daily/weekly basis and investigate any unusual sales fluctuations with the Retail Business Manager

Customer Service

Set an example in customer service for employees and volunteers, welcoming and responding to customers in a courteous and helpful manner

Ensure customer / volunteer / client concerns are addressed in a timely and professional manner

Create a non-judgmental and supportive environment for WINS team members, volunteers, program participants and donors

Store Administration

Schedule store associates and volunteers to ensure effective coverage

Ensure timesheets and payroll for employees are completed on a daily basis

Maintain cash handling procedures and standards to record, balance, and deposit daily sales

Report and document any variances in cash

Ensure daily and monthly reports are completed in a timely and accurate manner

Order product and supplies and maintaining appropriate supply levels

Health, Safety, and Security

Ensure and maintain a safe working environment for all team members in the store and volunteers

Report any workplace incidents in a timely manner

Secure store premises on a daily basis

Ensure donations and garbage left outside store premises are picked up asap

Ensure that loss prevention processes and policies are implemented and continually reinforced.

Maintain store standards following all protocols and guidelines

Job Requirements:

Must be legally eligible to work in Canada

Strong communication, interpersonal and coaching skills

Strong customer service focus with the ability to lead, motivate and supervise the team

Previous experience in a retail or customer service environment preferred

Post-secondary education or equivalent combination of education and experience

Demonstrated ability to prioritize and multi-task

Provide satisfactory results of Vulnerable Sector Search background check with Calgary Police Service

Must be physically fit with the ability to 50 lbs individually or 100 lbs as a member of a team

Must be able to stand for long periods of time throughout each shift

Must have the flexibility to be available to work a variety of shifts from Sunday to Saturday

Must be able to work at any WINS location

Education & Experience

Post-secondary education or equivalent combination of education and experience

3-5 years of experience, in a similar capacity in a retail or customer service environment.

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